Remote Site Connection through Smart Desk


Ray Embly, Remote Building Automation Specialist at Boland, gave host Tyler Kern a rundown of Boland’s remote site connection system, Smart Desk. The Smart Desk solution is a building automation system that allows Boland to assess an on-site issue and repair it remotely.

“It’s all done while they’re on the phone most of the time,” Embly said. “The best part about it is we can usually do it in less than a half hour. Compared with rolling out a truck, which could take hours, it’s a quick, easy way to get the buildings back up and running for our customers. It works great.”

Embly stressed that not all situations a building runs into can be repaired remotely, but, often, they can. And, even when an on-site visit to a building is required, the information the Smart Desk system acquires ahead of time prepares the tech about the specific issue they need to address and the exact location in the building where the problem lies.

A building’s Boland service agreement includes Smart Desk.

“That gives you up to a half hour a day that you can use the Smart Desk,” Embly said. “If you don’t have a connected service agreement, you can still use the Smart Desk, but it will be at a fee.”

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook –
LinkedIn –

Follow us on social media for the latest updates in B2B!



wake up healthy
Hey, it’s 9 am… Wake up Healthy with 9amHealth!
April 12, 2024

Healthcare Rethink host Brian Urban explores ways to wake up healthy and stay healthy with his guest, Dr. Avantika Waring, MD, the Chief Medical Officer, at 9amHealth. This episode delves into the transformative approach to healthcare delivery championed by 9amHealth. Dr. Waring’s journey from a humanities student with a love for French to a […]

Read More
public safety and security
Strengthen Public Safety and Security: Modernize Radio Communication for Better Field Response
April 11, 2024

The importance of radio communication within public safety and security operations remains unbeaten in an era dominated by digital transformation. This medium, essential for over a century, continues to be the lifeline for responders on the front lines. From ensuring the safety of field agents to facilitating real-time critical information flow and enhancing situational […]

Read More
IDC Smart Cities Awards: Edge Computing is Helping Virginia Beach Tackle its Flooding Crisis
April 11, 2024

In remote and disaster-prone areas, the rapid deployment of Internet of Things (IoT) technologies coupled with artificial intelligence (AI) has opened new vistas for emergency management and community safety in smart cities. These leading IoT deployments, highlighted at the recent announcement of the IDC Smart Cities Awards winners, solidified the role that edge computing […]

Read More
Next Gen 911 Sara Weston
Next Gen 911 Doesn’t Have a Final Destination, But Lack of Funding is Slowing the Adoption Journey
April 11, 2024

The transformation of emergency response systems through Next Gen 911 represents a critical evolution in public safety technology, enhancing emergency response capabilities with features like GPS tracking, live video, and real-time translation. As we move away from the outdated copper wire systems first implemented in the 1960s, the disparity between our personal devices and […]

Read More