Building Relationships Isn’t Just About Business

Greg Crumpton lives by a simple mantra: Relationships drive business. Each week on Straight Outta Crumpton, Crumpton dives into the lost art of networking and speaks with the biggest influencers in business services to learn how they build, nurture and value their professional relationships.

 

The heart of Straight Outta Crumpton is talking about relationships. They are what binds people in life and business. Host Greg Crumpton invited his Service Logic colleague, Abigail Hebert, to the show because she gets relationships. She’s currently an Account Executive with the company.

Hebert started her working days in the service industry. “That’s where I get most of my customer service skills.” After college, she worked as a project manager for a construction company but wanted to be more customer-facing, and that desire led her to her current role.

Hebert, a self-described people person, endeavors to build strong relationships with her accounts. “I try to be transparent and relatable, so they feel comfortable. It can develop into more than just straight business to a friendship. I want them to know they can count on me,’ she said.

Hebert noted that finding that comfort is different for every client. It requires a level of trust and confidence because emergencies will arise, and things can go wrong, but she wants her clients to rely on her.

Crumpton and Hebert also discussed how the pandemic impacted relationships. “I reached out to more people because I’ve been home. It’s helped many relationships. I have learned that my expectations of others can be too high sometimes.”

Relationships are a two-way street, built on respect and honesty, and that’s how Hebert approaches them.

Make Sure to Follow Along for More Episodes of Straight Outta Crumpton!

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

DXpedition
Icom Powers 3Y0K : Ham Radio’s Most Ambitious DXpedition to Remote Bouvet Island Part 1
July 11, 2025

Bouvet Island sits at the edge of the world. It is frozen, uninhabited, and almost impossible to access. Fewer people have set foot there than in space. That level of remoteness is exactly what makes it so valuable to amateur radio operators. The island ranks tenth on ClubLog’s list of Most Wanted DXCC entities,…

Read More
entrepreneurial success
The Hidden Key to Entrepreneurial Success: Build Momentum Through Personal Branding and Authentic Networking
July 10, 2025

What if the biggest pivot of your career started with a conversation?  In this episode of Professional Quotient, host Jason Winningham welcomes Fanny Dunagan, CEO and Content Strategist of PathLynks, LLC. Fanny shares her journey from high-pressure consulting in Singapore to founding her own media and branding company — and why learning to network…

Read More
Q2 2025
RM Q2 2025 Wrap Up
July 9, 2025

Rogue Marketing continues to lead with intention in a space often driven by noise. Q2 2025 reflected a strategic focus on substance, where each initiative supported long-term brand growth. The team transformed internal recognition efforts into enduring brand assets and refined event strategies through immersive, results-driven experiences. Website launches during the quarter balanced visual…

Read More
amateur radios
Hamvention Spotlight: Emergency Preparedness Led PrepHam Paul to Amateur Radios and a Rising Voice in the Field
July 9, 2025

PrepHam Paul (K5VLP) celebrated his first visit to Dayton Hamvention by marking a major channel milestone. He hosted a giveaway of the  IC-2370B mobile radio from Icom to thank viewers for helping him reach 10,000 subscribers. His passion for emergency preparedness, rooted in his experience as an Eagle Scout and later studies in emergency management,…

Read More