Building Relationships Isn’t Just About Business

Greg Crumpton lives by a simple mantra: Relationships drive business. Each week on Straight Outta Crumpton, Crumpton dives into the lost art of networking and speaks with the biggest influencers in business services to learn how they build, nurture and value their professional relationships.

 

The heart of Straight Outta Crumpton is talking about relationships. They are what binds people in life and business. Host Greg Crumpton invited his Service Logic colleague, Abigail Hebert, to the show because she gets relationships. She’s currently an Account Executive with the company.

Hebert started her working days in the service industry. “That’s where I get most of my customer service skills.” After college, she worked as a project manager for a construction company but wanted to be more customer-facing, and that desire led her to her current role.

Hebert, a self-described people person, endeavors to build strong relationships with her accounts. “I try to be transparent and relatable, so they feel comfortable. It can develop into more than just straight business to a friendship. I want them to know they can count on me,’ she said.

Hebert noted that finding that comfort is different for every client. It requires a level of trust and confidence because emergencies will arise, and things can go wrong, but she wants her clients to rely on her.

Crumpton and Hebert also discussed how the pandemic impacted relationships. “I reached out to more people because I’ve been home. It’s helped many relationships. I have learned that my expectations of others can be too high sometimes.”

Relationships are a two-way street, built on respect and honesty, and that’s how Hebert approaches them.

Make Sure to Follow Along for More Episodes of Straight Outta Crumpton!

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

digital freight invoicing
ODeX Is Leading the Charge in Digital Freight Invoicing
April 24, 2025

Global shipping continues to grapple with fragmented billing processes, often delaying cargo movement. According to McKinsey, adopting an electronic bill of lading could save $6.5 billion in direct costs and enable $40 billion in global trade. As vessels carry goods for thousands of shippers per voyage, the administrative burden of managing and reconciling invoices…

Read More
Human Intelligence Movement
Just Thinking… about Reimagining Education for the AI Era with the Human Intelligence Movement
April 24, 2025

As artificial intelligence reshapes education, work, and daily life, educators are grappling with how to prepare students for a future where human skills—not just knowledge—will be paramount. In fact, a growing number of reports highlight that employers increasingly value collaboration, communication, and emotional intelligence over memorized content. Amid this transformation, the Human Intelligence Movement…

Read More
The Value of a Restoration Team with Healthcare Experience
The Value of a Restoration Team with Healthcare Experience
April 24, 2025

In this episode of Inside Restoration & Recovery, host Martha Lewis welcomes Jason McClaren, Director of Facilities Operations at Reunion Rehabilitation Hospitals, to discuss the critical advantage of partnering with a restoration team experienced in healthcare. A former firefighter and military veteran, Jason has spent the last decade managing safety, risk, and emergency preparedness…

Read More
Science of reading
Educators Must Combine 1:1 Tutoring with the Science of Reading to Close the Reading Gap
April 23, 2025

Coming out of the COVID-19 pandemic, the education system faced a seismic shift. Learning loss, especially in foundational literacy, was a national crisis. In 2024, only 31% of fourth graders in the U.S. were reading proficiently, according to the National Assessment of Educational Progress (NAEP). Meanwhile, tutoring exploded as a top strategy to recover…

Read More