How to Develop and Maintain Innovative and Quality Customer Experiences

Kris Elliott, COO at Expansive Workspace is a strong business leader with more than 20 years of experience in the coworking sector. She brought her wealth of knowledge and insights to Like It’s Your Job to talk about the ways to develop and maintain innovative and quality customer experiences.

Elliott’s focus for the past three years with Expansive Workspace has been helping entrepreneurs, small businesses and enterprise companies with their space and service needs.
“Our workspace solutions meet any company’s size and stage of growth, and [we’ve expanded] beyond coworking to private offices, smart suites, event space, self-storage, parking and traditional office space in our portfolio,” Elliott said.

Even with all of the services Expansive Workspace provides, the pandemic challenged them in new ways to help serve their clients’ needs. Everything from mobile and remote services to helping clients with payroll protection plan support and helping the businesses they support to apply for loans to get them through the toughest days of COVID-19. If an Expansive Workspace client needed help, Elliott said it was their mission to find a solution.

While workers are always looking for a good opportunity, Elliott said the secret to developing and maintaining quality customer experiences is for businesses to make the right hiring choices and find the right fit. If a hire isn’t the right fit, it is better to cut ties early rather than continue with a wrong fit that doesn’t better either the business or the new hire.

In terms of training, Elliott said Expansive Workspace looks at the businesses they serve as all unique with special needs, so their training is customized and adaptable to the situation. Then Expansive does something else.

“After a month of being with us being on your own, we’ll send some tenured team members back in for a two-to-three-day period,” Elliott said to. This colleague partners up with the new employee to give them tips, best practices and mentorship, setting them up on the road to continual success.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook –
LinkedIn –

Follow us on social media for the latest updates in B2B!


construction innovation
Boxx Modular’s New Branch in Atlantic Canada: A Strategic Move for Construction Innovation
December 4, 2023

In an era where construction innovation is reshaping the industry, modular construction’s growth continues to rise. In this episode of Built Modular, Boxx Modular’s strategic expansion into Moncton, Atlantic Canada takes center stage. Host Gabrielle Bejarano welcomes Charles Landry and Ray Girouard to explore the implications of this venture. Bejarano, Landry, and Girouard discuss […]

Read More
Venture Fund Valuations
VC Investment Valuations Podcast
December 4, 2023

In this episode of The Alternative Edge, a Weaver: Beyond the Numbers Podcast, host Becky Reeder, an audit partner and co-leader of the alternative investments practice at Weaver, engages with Sindhu Rajesh, an Alternative Investment Services Partner with Weaver. They unpack the complexities of venture fund valuations, offering critical insights into industry dynamics and best […]

Read More
The Role of VR and AR in Attractions and Enterprise Applications
December 4, 2023

In this Pro AV Today soundbite from Dan O’Brien of HTC VIVE, the conversation centered on the significant role of Virtual Reality (VR) and Augmented Reality (AR) in attractions and enterprise applications. O’Brien highlighted the critical need for durable hardware design, tailored to withstand extensive use in location-based entertainment (LBE) operations. Unlike consumer-grade VR headsets, […]

Read More