How to Develop and Maintain Innovative and Quality Customer Experiences
Kris Elliott, COO at Expansive Workspace is a strong business leader with more than 20 years of experience in the coworking sector. She brought her wealth of knowledge and insights to Like It’s Your Job to talk about the ways to develop and maintain innovative and quality customer experiences.
Elliott’s focus for the past three years with Expansive Workspace has been helping entrepreneurs, small businesses and enterprise companies with their space and service needs.
“Our workspace solutions meet any company’s size and stage of growth, and [we’ve expanded] beyond coworking to private offices, smart suites, event space, self-storage, parking and traditional office space in our portfolio,” Elliott said.
Even with all of the services Expansive Workspace provides, the pandemic challenged them in new ways to help serve their clients’ needs. Everything from mobile and remote services to helping clients with payroll protection plan support and helping the businesses they support to apply for loans to get them through the toughest days of COVID-19. If an Expansive Workspace client needed help, Elliott said it was their mission to find a solution.
While workers are always looking for a good opportunity, Elliott said the secret to developing and maintaining quality customer experiences is for businesses to make the right hiring choices and find the right fit. If a hire isn’t the right fit, it is better to cut ties early rather than continue with a wrong fit that doesn’t better either the business or the new hire.
In terms of training, Elliott said Expansive Workspace looks at the businesses they serve as all unique with special needs, so their training is customized and adaptable to the situation. Then Expansive does something else.
“After a month of being with us being on your own, we’ll send some tenured team members back in for a two-to-three-day period,” Elliott said to. This colleague partners up with the new employee to give them tips, best practices and mentorship, setting them up on the road to continual success.
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