- Career Level Entry Level
- Experience 2 Years
- Education Certificate
Provides tier one support to external and internal clients supporting A.V. and Technical issues.
Has understanding of warranty and/or service level agreements (SLAs) and works well in a fast- paced changing environment.
Professionally responds to telephone and e-mail requests for A.V. and IT Technical support request. Must be able to troubleshoot issues as well as research documents and track the problem to ensure timely resolution.
Superior Customer Service Skills and ability to work in a team environment.
Possess excellent troubleshooting and documentation skills.
Good Knowledge of Windows, Android, Mac, and IOS support with a willingness to learn new technologies
Must have experience with remote access programs (I.E Logmein) as well as over the phone remote support.
1 to 2 years of IT work experience with working knowledge of basic hardware and software problem solving troubleshooting skills.
Basic understanding of Audio, Video and Control Systems including but not limited to Biamp, Extron, Crestron, AMX, Polycom, Projectors and more.
Must have a strong networking background and be able to remotely troubleshoot.
Must be able to read and understand CAD drawings and wiring diagrams.
Strong knowledge of customer support ticketing system tools (Q-360 Solution Database)
Normal working hours are Monday – Friday 8:00 a.m. to 5:00 p.m. and on-call every other week/weekend via company provided cellular phone.