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Product Operations Manager, Switchers

Full time Ross Video in Professional AV
  • Ottawa, Ontario, Canada View on Map
  • Post Date: January 7, 2020
  • Apply Before : March 7, 2020
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Job Detail

  • Career Level Entry Level
  • Experience 5 Years
  • Education Certificate

Job Description

Duties and Responsibilities:

  • Responsible and accountable for management of direct reports.
  • Accountable to the Director to provide the staffing resources to execute on the agreed project deliverables and an agreed schedule.
  • Responsible for reporting on status of projects that are part of a government grant or other funding programs.

Project Planning:

  • Follows, advocates and helps implement the corporate NPI process
  • Assists in identifying the resource and material costs/requirements for the project
  • Works with the project team to identify and mitigate risks – developing and documenting a risk mitigation plan
  • Assists the TPM in developing the project schedules (identifies critical paths).  POM owns the responsibility for creation and maintenance of project schedules.
  • Responsible for entry and maintenance of all product information and data in SalesForce, Agile, and Max

Project Execution:

  • Maintains and tracks the project schedules
  • Assists the TPM, where required, in the coordination of project team development activities and for the effective follow-up – facilitating communication between individuals and teams.
  • Generates project meeting minutes (including action item identification, assignment and follow-up) as per the requests of the TPM.
  • Tracks all development, product verification, engineering services and manufacturing activities and identifies any potential project issues and challenges, including resource exposures or conflicts.
  • Ensures that project status reports are generated on time as required.
  • Works with TPMs, MPMs, Manufacturing (including Scheduling, Test, and Procurement) in developing product BOMs for each level of all new products
  • Responsible for ensuring the timely delivery of required input to the Technical Documentation team
  • Responsible for providing communication on project status throughout the organization
  • Ensures that project status reports are generated on time as required

Release:

  • Works with the MPM’s and Director to define a product deployment plan
  • Works with the MPM and TPM to coordinate and ensure training is provided for Technical Support, Commissioning, Sales Engineer, and Training team
  • Owns and manages the Product release checklist and is responsible for ensuring that all disciplines (manufacturing, Marketing, Developments, etc) follow through with and complete tasks required for a successful release

Product Lifecycle Management:

  • Works with the Technical Support and Development teams, via an escalation process, to ensure customer satisfaction by managing and tracking any product deployment issues – providing prompt and appropriate customer communications.
  • Tracks all field service issues and report on them internally as well as any required customer communications
  • Where necessary, consults with the Field Service Team, TPM and MPM’s to determine any necessary actions required to resolve customer issues and/or dissatisfactions
  • Responsible for maintenance (ECO, MCO, EOL, etc) of all manufacturing data for all released products
  • Responsible for monitoring and maintaining manufactured product costing and reporting any appreciable changes to TPM and MPM
  • Responsible for communication throughout the organization for all product updates and new code releases

Qualifications:

  • Post-secondary education, engineering degree is a strong asset.
  • PMI Certification is an asset
  • Strong logistics and planning background.
  • Familiarity with the product development process and the associated requirements of manufacturing.
  • Familiarity with software planning and development.
  • Strong knowledge of PM tools.
  • Experience working with vendors, sheet metal shops, 3rd party manufacturers is an asset

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