Senior Partner Coleman Consulting Group
Marco Juarez has more than 20 years of experience in organizational development and operations management. Clients from a wide range of industries including call centers, utilities, mines, manufacturing plants, and distribution centers have saved millions of dollars implementing solutions Juarez has designed.
Coleman Consulting Group has been in business since 1984. His group merged with Blue Pumpkin Software (provider of call center workforce optimization software) in 2000 and helped them become profitable and triple their value by 2004 when they divested. To this day, intellectual property the Coleman team developed is still utilized in Verint’s Impact 360 Workforce Optimization solution (Blue Pumpkin Software was purchased by Witness Systems which was subsequently purchased by Verint) under a license agreement.