How Keeping Stock of Parts and Service Can Save You Time and Money

 

Sourcing parts during field service is essential, but it’s not as simple as buying something off Amazon. However, there are still the same issues – sometimes things are overpriced or shipping takes too long. The COVID-19 pandemic caused significant supply chain issues, and Benda has had to work harder than usual to get parts.

On this episode of Conveying Progress, a Benda Manufacturing Podcast, host Shelby Skrhak talked with Jose Martinez, Territory Manager at Benda, and Ragnar Reinstein, Service Manager at Benda about how to solve the dilemma of finding and sourcing parts while saving time and money.

At Benda Manufacturing, they use various mechanical parts for their machines. In some instances, parts become scarce and prices increase. According to Martinez, they try not to pass this price on to the customer, as it’s not their fault the prices have increased.

With the pandemic, supply chains have been disrupted, so some of their standard sources have seen increased lead times and higher prices.

“Our biggest task, and our biggest job, especially with the pandemic, is trying to find all these parts,” Martinez said, “and sourcing them quickly and at a price point that we have to pass the price on to our end-users.”

They have spent time trying to look farther out or at different vendors. When it comes to field service, it takes an extended time to get something fixed.

Listen to hear how Martinez and Ragnar are figuring out how to find parts for end-users.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

Commerce media
A Look at the Rise of Commerce Media Networks: How Nift Helps Brands Own How Their Message Shows Up
July 2, 2025

As traditional digital advertising struggles to retain consumer trust, brands are exploring new, more authentic ways to connect with shoppers. Platforms like commerce media networks, which weave together commerce, content, and data, are emerging as powerful tools in this shift. Research from MG2 Advisory reveals that only about 37% of consumers feel brands genuinely…

Read More
Hospitality leadership
Heart-First Hospitality Leadership: How Saying ‘Yes’ Transforms Guest Experiences, Boosts Staff Morale, and Drives Business Results
July 2, 2025

As the hospitality industry emerges from years of pandemic-driven upheaval, hospitality leadership is evolving to meet new challenges. Leaders are looking for new ways to retain staff, elevate guest satisfaction, and drive revenue without burning out their teams. One trend gaining traction is the power of “Yes”: empowering employees to say yes more often,…

Read More
civic leadership
Mayor Gerard Hudspeth’s Civic Leadership Journey: What Politics Teaches About People
July 2, 2025

What does a mayor learn about human nature? In this episode of Professional Quotient: Conversations that Build Equity, host Jason Winningham sits down with Gerard Hudspeth, longtime mayor of Denton, Texas, and a respected figure in civic leadership. Drawing from his years in public service, Hudspeth explores how leading a city reveals the core…

Read More
sepsis
Debunking Sepsis Myths – Episode 1
July 1, 2025

In the first episode of The Michael Rothman podcast, we address misconceptions about sepsis in healthcare. Although it’s often claimed that sepsis accounts for nearly a third of hospital deaths, many of these deaths are linked to chronic conditions with sepsis as a secondary factor. The frequently cited statistic that delays in treating sepsis increase…

Read More