Resolving Conflict On Site
Conflict will inevitably happen at a jobsite. However, it is not about avoiding conflict but figuring out how to handle the conflict. Brian Niccum is the director of site management at Designed Conveyor Systems (DCS). Niccum provides insight for conflicts that can arise on sites and how to deal with them properly and professionally to ensure a project gets completed safely.
“Having the smaller issues resolved in the beginning works to deescalate the larger conflict” said Niccum. Larger issues that arise in conflict require parties to remain deescalates and logical when working towards conflict resolution. The neutral space allows for mediators to not take sides and emphasize common ground. As people work together on projects the more growth will happen which then produces resiliency towards the obstacle’s teams face. Each party/trade requires an empathic approach when issues arise between multiple departments. Misinterpretations may be common among different perspectives. Therefore, all parties much be present to ensure equality and clarity among the parties.
Site Mangers and every employee partake in a disk assessment at Designed Conveyor Systems which determines a fit between your personality and work style in order to create teams that are more compatible when working closely on projects together. “Onsite confclit doesn’t necessarily make it all the way up to leadership and senior leadership” Said Niccum. Designed Conveyor Systems gave teams a two day training on conflict resolution that now has equipped members thus far with skills to address conflict and resolved issues safely and effectively.