The Evolution of Self-Checkout Technology

Self-checkout solutions are gaining validation for their mass deployment across retail, QSR and hospitality verticals. As industries change and adapt, so too SCO processes, technology, and offerings. Beyond Technology reached out to Craig Bevan, VP Sales Commercial Director for Acrelec Group, for his perspective on the self-checkout & self-service kiosk landscape.

“To the purist, a kiosk is something you’ll find in a fast-food restaurant,” Bevan said. “A self-checkout, you’ll see in a more traditional retail environment where typically it’s a smaller screen, and you scan and pay for your products. But, you know, there’s been a lot of changes, and those two technologies are merging.”

Some of the changes in technology that impact self-checkout and self-service kiosks are touchless experiences, which evolved out of increasing customer demand during the pandemic.

What Bevan enjoys about working for a company like Acrelec is that they deliver solutions for both SCO and self-service kiosks so they can create combined innovations utilizing the best of both worlds.

Different customer behaviors have also created a shift, and a need, for self-service kiosks and checkout options to be expected choices in stores. The growth of online shopping facilitated this expectation. If customers can order something online, then the store journey must be as easy for customers.
“Nowadays, when customers come into stores, they want those self-checkouts to reflect the brand,” Bevan said. “They want to walk in and have it be visually appealing.” The aesthetics and design of these devices must be part of the overall shopping experience.

Follow us on social media for the latest updates in B2B!

Image

Latest

storytelling
The Secret to Brand Loyalty: Why Storytelling Is the Best Way to Be Heard in a Crowded Market
July 16, 2025

In today’s fast-evolving digital marketplace, attention is scarce, and trust even more so. In an era of remote work, AI-driven marketing, and constant digital noise, storytelling has emerged as one of the most powerful tools to cut through the clutter. In fact, research shows that people who used storytelling techniques to remember information recalled…

Read More
hospitality career development
Leaders Driving Hospitality Career Development Must Embrace Tech, Inclusion, and Risk
July 16, 2025

The hospitality industry is under mounting pressure to modernize to meet guest expectations for seamless, tech-driven experiences and also develop leaders who can drive that transformation. According to Rackspace Technology, only 28% of travel and hospitality companies qualify as “AI leaders”— those aligning strategy, compliance, and training with real-world deployment. Another 28% remain in…

Read More
HR compliance
Seeing What Others Miss: The Art of Problem Solving in HR Compliance
July 16, 2025

In this episode of Professional Quotient: Conversations that Build Equity, host Jason Winningham sits down with Andrea Kilburn, the HR EEO and Affirmative Action Compliance Manager at EssilorLuxottica. Andrea has built her career on problem-solving, advocacy, and the power of precise thinking. Andrea shares her unique path from mortgage underwriting to HR compliance, and…

Read More
Ham Radio
Icom’s Germany Trip Highlights the Power of Portability at Friedrichshafen’s Ham Radio Showcase
July 15, 2025

In an era where digital communication happens at the speed of light, it’s easy to overlook the enduring charm and ingenuity of amateur radio. Yet, events like the Ham Radio fair in Friedrichshafen, Germany, remind us that radio isn’t just a relic—it’s a thriving, inventive community built on experimentation and exploration. One striking example is…

Read More