The Evolution of Self-Checkout Technology

Self-checkout solutions are gaining validation for their mass deployment across retail, QSR and hospitality verticals. As industries change and adapt, so too SCO processes, technology, and offerings. Beyond Technology reached out to Craig Bevan, VP Sales Commercial Director for Acrelec Group, for his perspective on the self-checkout & self-service kiosk landscape.

“To the purist, a kiosk is something you’ll find in a fast-food restaurant,” Bevan said. “A self-checkout, you’ll see in a more traditional retail environment where typically it’s a smaller screen, and you scan and pay for your products. But, you know, there’s been a lot of changes, and those two technologies are merging.”

Some of the changes in technology that impact self-checkout and self-service kiosks are touchless experiences, which evolved out of increasing customer demand during the pandemic.

What Bevan enjoys about working for a company like Acrelec is that they deliver solutions for both SCO and self-service kiosks so they can create combined innovations utilizing the best of both worlds.

Different customer behaviors have also created a shift, and a need, for self-service kiosks and checkout options to be expected choices in stores. The growth of online shopping facilitated this expectation. If customers can order something online, then the store journey must be as easy for customers.
“Nowadays, when customers come into stores, they want those self-checkouts to reflect the brand,” Bevan said. “They want to walk in and have it be visually appealing.” The aesthetics and design of these devices must be part of the overall shopping experience.

Follow us on social media for the latest updates in B2B!

Latest

Anamorphic
Adapting the SLR Magic of Anamorphic Filmmaking to the Panasonic Lumix Ecosystem Creates Endless Filmmaking Possibilities
March 24, 2023

The Panasonic Lumix System revolutionized independent filmmaking through the convergence of a handheld DSLR style body, larger than video camera sensors for a narrow depth of field, and the versatility and utility of interchangeable lenses.  By being mirrorless and with the use of adapters, a broad gamut of vintage and modern lenses became available for […]

Read More
gap between the real world and the metaverse
AV is Bridging the Gap Between the Real World and the Metaverse at Industry Conferences
March 24, 2023

How is AV helping bridge the gap between the real world and the metaverse? Some of the best examples can be seen in the midst of large-scale trade shows and industry events. For example, ETHDenver, an annual blockchain conference held in Denver, Colorado, hosts more than 20,000 technologists every year to innovate and develop […]

Read More
authenticity
Why Authentic Content Should Be at the Forefront of Your Company’s Marketing Strategy
March 24, 2023

Media today is the most powerful it’s ever been, and with the introduction of new channels to consume it daily, the consumer can become easily overwhelmed with a plethora of choices. How does your channel stand out? Authentic media might be the clickbait. With the likes of TikTok, YouTube, and streaming services like Spotify, […]

Read More