Why Chick-Fil-A Operations Saved a COVID Vaccine Drive-Thru

 

Fast-food giant Chick-Fil-A is known for its service – and that commitment to moving customers through its restaurants paid off outside the realm of chicken sandwiches recently.

A South Carolina Chick-Fil-A came through in a big way for the local community of Mount Pleasant, highlighting some of the ways Chick-Fila-A has commanded the drive-thru and its excellent customer experience.

Reporting out of FOX 11 said that, on Jan. 22nd, traffic at a local COVID-19 vaccination site was so backed up, patients getting a vaccine were waiting for an hour or more. The issue was initially caused by a software glitch, which delayed vaccine administering for too long a period to recover from – at least without help.

When the Mayor of Mount Pleasant, Will Haynie, was notified, his first thought to solve the issue was to ring the manager of one of the town’s Chick-Fil-A locations.

It proved a savvy move, as manager Jerry Walkowiak brought some of the restaurant’s best practices to the drive-thru to speed things along, such as going down the car line as people waited to make sure they had paperwork all filled out and ready to go and getting them to a parking spot to receive their vaccine.

It raises an important point – how has Chick-Fil-A built such a reputation for excellent customer service when, in fact, their drive-thrus came in dead last for speed compared to nine other major chains in a recent study?

On this MarketScale Industry Update, hosts Daniel Litwin and Tyler Kern dive into how good service, accuracy and more can make up for a lack of speed – and how the word “frictionless” doesn’t have to mean “lightspeed.”

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Latest

How a TikTok Superstar and a Renowned Tech Entrepreneur Aim to Change the Creator Economy Forever
May 24, 2022
  Web 3.0. The Metaverse. Monetization. Innovators & creators are excited, primed, and ready to take advantage of today’s technology. Still, the platforms that make content happen have Read more
Not Your Father’s Data Center: Innovations in Generator Land
May 24, 2022
How did a Texas boy, who swore up and down he’d never leave Texas for Oklahoma, wind up involved with the data storage industry in Oklahoma? Chris Brown, CTO at Uptime Institute, isn’t 100% sure himself, but Read more
Leveraging AI to Improve Patient Outcomes in Healthcare
Leveraging AI to Improve Patient Outcomes in Healthcare
May 24, 2022
The importance of providing patients with a fast and accurate diagnosis cannot be overstated – it can be the difference between life and death. Unfortunately, the healthcare system is overwhelmed, and physicians Read more