Articles by tag: drive-thru

Video Surveillance for Enhanced Security: Transforming Industries with iQTalk

video surveillance for enhanced security

How can businesses navigate the delicate balance between leveraging video surveillance for enhanced security and operational efficiency while ensuring the privacy and rights of individuals are respected? The inaugural episode of iQTalk, hosted by Gabrielle Bejarano, tackles these pressing questions with insights from John Donnelly III, the CRO of DTiQ, and Marc Litz, CEO […]

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The Main Course: How A New Drive-Thru Experience Keeps Coffee Customer-Centric

In an age where convenience is king, the drive-thru model has become an integral part of the food and beverage industry. With the rise of on-the-go lifestyles and the need for quick service, drive-thrus have evolved from mere transactional points to hubs of customer interaction. Recent data suggests that over 60% to 70% of […]

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Food & Beverage
The Drive-Thru is Pivotal for QSR’s But How Can They Be More Efficient?

The pandemic accelerated many aspects of the restaurant industry, including the ways in which consumers interact with QSR’s. Bringing in the Global Head of Technology for Xenial, host Barbara Castiglia spoke with Chris Siefken about the changing nature of QSR’s and the technology that is here to address them. Restaurant technology is, and always has […]

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Food & Beverage
Is it Time to Reinvent the Drive-Thru?

Traditional American fast food is perceived by many to be inevitably unhealthy; however, it doesn’t have to be. Amy’s Kitchen is reinventing the classic American drive-thru one organic, vegetarian burger at a time. In this episode of The Main Course, Host Barbara Castiglia sat down with the President of Amy’s Drive-Thru, David Wolfgram, to […]

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Food & Beverage
What Drives An Effective Loyalty Program? Figuring Out the “Magic Formula.”

The QSR industry is one that is full of endless possibilities when it comes to the customer experience. In this clip of an upcoming episode of The Main Course, Barbara Castigila speaks with Peter Klayman who is the QSR and Restaurant Practice Lead at Bottle Rocket about the QSR customer experience. The two talk […]

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Food & Beverage
QSR State of the Industry: Gauge Capital Launches New Podcast

The challenges brought about by the COVID-19 pandemic meant that the quick service restaurant industry needed to evolve in order to survive. To do this, many restaurants leaned into a trend that was already in progress but not fully realized or developed. Brent White, Vice President at Gauge Capital, joined MarketScale to explain how […]

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Food & Beverage
How Have Drive-Thru and QSR Technologies Evolved during COVID-19?

The COVID-19 pandemic disrupted every corner of the foodservice industry, and this was especially true for drive-thru and QSR operations that had yet to digitize their drive-thru operations. With in-person dining off-limits for the better part of a year in many parts of the world, brands quickly shifted to prioritizing their drive-thrus. This spurred acceleration […]

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sustainable building practices
Galvanized Steel Leads the Way in Sustainable Building Practices From Cost Savings to Environmental Benefits
April 22, 2024

As the construction industry navigates the complexities of sustainability and economic pressures, the role of galvanized steel has become increasingly pertinent in sustainable architecture. This material, celebrated for its durability and low environmental impact, is gaining attention amid global steel market fluctuations and rising demands for sustainable building practices. With significant shifts in manufacturing […]

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Edge AI
The Winning Combination in Edge AI is Combining Cutting-Edge Hardware with Smart Software
April 22, 2024

As the world heads towards a technology-driven future, the integration of AI and edge computing is proving to be a game changer, particularly in the realm of IoT. These innovations are making it possible to process and analyze data where it’s collected, drastically reducing latency and enhancing real-time decision-making capabilities. The burgeoning field of […]

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cloud environments
Rethink Everything: Modern Cloud Environments Demand a Fusion of New Security Architectures, Continuous Education and Educated Partnerships
April 22, 2024

As businesses increasingly transition to cloud environments, the conversation around cybersecurity has become more crucial. The shift from on-premise to cloud-based infrastructures offers notable benefits like scalability and cost savings, yet it introduces unique challenges and complexities in security management. The stakes are high, with a significant rise in cyber threats exploiting the vulnerabilities […]

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Bullying, Suicide, and Society The Unseen Crisis in K-12 Education
April 22, 2024

In a recent episode of the Secured podcast hosted by Mike Matranga and Mike Monsive of ASAP Security Services, the tragic case of a transgender student named Nicks Benedict from Oklahoma grabbed national attention. Benedict, a 16-year-old who identified with he and they pronouns, died by suicide after a bullying incident at school. The […]

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Other Articles
New Taco Bell Defy Goes Touchless on its Drive Thru
August 16, 2021

It’s all the buzz as the future of fast food, as Taco Bell is ready to revolutionize the drive-thru. Taco Bell Defy is a new concept from the famous chain, and they’re set to break ground on the first store later this month in Brooklyn Park, Minnesota. The future of fast-food drive-thrus just might be […]

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Restaurants Enjoy Start of Post-Reopening Boom
March 16, 2021

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The Main Course always has a pulse on what’s next for the restaurant industry. For a look at the restaurant industry outlook for […]

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Competition Heats Up as Technology Transforms the QSR Industry
March 10, 2021

By now you are probably accustomed to all new ways to get fast food. Companies are trying out everything from voice assistants, smart menu boards, automated ordering and now they can even take payments with facial recognition. It is the fast food digital revolution… and the competition is fierce. So who is at the […]

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Why Chick-Fil-A Operations Saved a COVID Vaccine Drive-Thru
February 2, 2021

Fast-food giant Chick-Fil-A is known for its service – and that commitment to moving customers through its restaurants paid off outside the realm of chicken sandwiches recently. A South Carolina Chick-Fil-A came through in a big way for the local community of Mount Pleasant, highlighting some of the ways Chick-Fila-A has commanded the drive-thru […]

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How Public Schools are Mitigating the Impact of COVID-19: I Don’t Care
March 20, 2020

The global COVID-19 pandemic has initiated ripple effects across every global industry, and education is no exception. Universities and public school districts around the U.S. are being proactive in addressing the impact of this viral outbreak, working to mitigate the impact of COVID-19 on students, faculty and surrounding communities. On this episode of I Don’t […]

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Beyond Technology: Conversational AI and QSR Customer Experiences
February 6, 2020

Host Daniel Litwin is joined by guests Peter Seltenright, sales director for Artificial Solutions, and Austin Curry, product manager for Acrelec, to discuss the future of self-ordering kiosks. These self-powered experiences, including potential, conversational voice-powered ordering, are a critical component of powering up customer experiences – according to Tillster, 65% of customers would be […]

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New Study Says Chick-fil-A has the Slowest Drive-Thru
October 7, 2019

A new study says that the slowest drive-thru in America belongs to one of its favorite chains: Chick-fil-A. On this excerpt from Business Casual, Tyler Kern and Daniel Litwin express disbelief at this conclusion and discuss the emergence of new technology in the drive-thru space. Tune in to MarketScale Radio LIVE every Wednesday and Friday morning […]

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McDonalds Makes Big Investment in New Technology
September 11, 2019

McDonalds made their third substantial investment in new technology for 2019 earlier this week, acquiring artificial intelligence company Apprente to help automate the drive-thru process. The renewed focus on technology represents a new direction for McDonalds, who appears set on charting the restaurant’s path forward into the future. The company has said that the hope […]

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Beyond Technology: AI, Now Served at Your Favorite Restaurant
August 20, 2019

Over the last decade digital technology has spread into quick serve restaurants, typically in the form of digital menu boards. But only until recently have those stores been able to use digital technology to collect, analyze, and predict customer behavior. On this episode of Beyond Technology: The Experience Podcast by Acrelec, Côme Billerey, head […]

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