Articles by tag: drive-thru

The Drive-Thru is Pivotal for QSR’s But How Can They Be More Efficient?

The pandemic accelerated many aspects of the restaurant industry, including the ways in which consumers interact with QSR’s. Bringing in the Global Head of Technology for Xenial, host Read more

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linear and CTV
Hitting Your Consumer Through Linear and CTV
December 8, 2022

Today’s technology provides many options for those wanting to reach audiences through TV. Linear TV is no longer the only option; CTV, or connected television, continues to spread as more and more consumers cut the cord of traditional linear options and move to internet streaming content. Estimates indicate the bulk of television viewership will […]

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Queens Public Library
Essential Community Services—A Profile on the Queens Public Library
December 8, 2022

Host Ron J Stefanski is excited to bring another episode of this special DistruptED Public Library Edition series to listeners and viewers. In this second installment, Stefanski looks at Queens Public Library and the public library innovations that created an even more essential service for the New York City Borough for over 125 years, […]

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Chegg Inc. and the FTC’s Order Against Them Is a Wake-up Call for Data Privacy Strategy
December 8, 2022

The FTC’s order against Chegg is a wake-up call for businesses everywhere and their current data privacy strategy. Chegg Inc. (“Chegg”) has been punished by the Federal Trade Commission (FTC) for its “careless” cybersecurity practices that exposed the sensitive personal information of its customers and employees. Chegg, according to the FTC’s complaint, stored customer […]

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The Drive-Thru is Pivotal for QSR’s But How Can They Be More Efficient?
August 17, 2022

The pandemic accelerated many aspects of the restaurant industry, including the ways in which consumers interact with QSR’s. Bringing in the Global Head of Technology for Xenial, host Barbara Castiglia spoke with Chris Siefken about the changing nature of QSR’s and the technology that is here to address them. Restaurant technology is, and always has […]

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Is it Time to Reinvent the Drive-Thru?
November 17, 2021

Traditional American fast food is perceived by many to be inevitably unhealthy; however, it doesn’t have to be. Amy’s Kitchen is reinventing the classic American drive-thru one organic, vegetarian burger at a time. In this episode of The Main Course, Host Barbara Castiglia sat down with the President of Amy’s Drive-Thru, David Wolfgram, to […]

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What Drives An Effective Loyalty Program? Figuring Out the “Magic Formula.”
October 8, 2021

The QSR industry is one that is full of endless possibilities when it comes to the customer experience. In this clip of an upcoming episode of The Main Course, Barbara Castigila speaks with Peter Klayman who is the QSR and Restaurant Practice Lead at Bottle Rocket about the QSR customer experience. The two talk […]

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QSR State of the Industry: Gauge Capital Launches New Podcast
September 20, 2021

The challenges brought about by the COVID-19 pandemic meant that the quick service restaurant industry needed to evolve in order to survive. To do this, many restaurants leaned into a trend that was already in progress but not fully realized or developed. Brent White, Vice President at Gauge Capital, joined MarketScale to explain how […]

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How Have Drive-Thru and QSR Technologies Evolved during COVID-19?
August 26, 2021

The COVID-19 pandemic disrupted every corner of the foodservice industry, and this was especially true for drive-thru and QSR operations that had yet to digitize their drive-thru operations. With in-person dining off-limits for the better part of a year in many parts of the world, brands quickly shifted to prioritizing their drive-thrus. This spurred acceleration […]

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New Taco Bell Defy Goes Touchless on its Drive Thru
August 16, 2021

It’s all the buzz as the future of fast food, as Taco Bell is ready to revolutionize the drive-thru. Taco Bell Defy is a new concept from the famous chain, and they’re set to break ground on the first store later this month in Brooklyn Park, Minnesota. The future of fast-food drive-thrus just might be […]

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Restaurants Enjoy Start of Post-Reopening Boom
March 16, 2021

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The Main Course always has a pulse on what’s next for the restaurant industry. For a look at the restaurant industry outlook for […]

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Competition Heats Up as Technology Transforms the QSR Industry
March 10, 2021

By now you are probably accustomed to all new ways to get fast food. Companies are trying out everything from voice assistants, smart menu boards, automated ordering and now they can even take payments with facial recognition. It is the fast food digital revolution… and the competition is fierce. So who is at the […]

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Why Chick-Fil-A Operations Saved a COVID Vaccine Drive-Thru
February 2, 2021

Fast-food giant Chick-Fil-A is known for its service – and that commitment to moving customers through its restaurants paid off outside the realm of chicken sandwiches recently. A South Carolina Chick-Fil-A came through in a big way for the local community of Mount Pleasant, highlighting some of the ways Chick-Fila-A has commanded the drive-thru […]

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