Beyond Technology: Conversational AI and QSR Customer Experiences

 

Host Daniel Litwin is joined by guests Peter Seltenright, sales director for Artificial Solutions, and Austin Curry, product manager for Acrelec, to discuss the future of self-ordering kiosks.

These self-powered experiences, including potential, conversational voice-powered ordering, are a critical component of powering up customer experiences – according to Tillster, 65% of customers would be more likely to visit a restaurant with self-order kiosks, and 30% said they’d prefer kiosks to cashiers if wait time isn’t a factor.

“America is a little late on the adoption of the self-ordering kiosk,” Curry said. “But there are just so many benefits to having the seamless integration of being able to walk into any restaurant that has a self-ordering kiosk. (You’re) able to not only simplify the stream of making your order, but (reducing) a lot of what we call ‘order anxiety.’”

Seltenright and Curry are currently collaborating on conversational AI to power that voice-powered ordering both inside restaurants and in drive-thrus, an addition that will elevate and create frictionless customer experiences.

“Conversational AI is definitely becoming a very large part of our daily lives,” Curry said.

Both dive into the benefits of voice-powered ordering for quick-service and fast casual restaurants (QSR), the challenges on the journey to seamless integration, factors that affect customer experience, such as tone, sentiment and language, and QSR response to this rapidly approaching technology.

“We’ve been around for over 15 years doing some sort of work within conversational AI, and we’ve seen the industry change quite a bit. … What we’re focused on is really true, conversational AI,” Seltenright said. “Speaking like a human, understanding the memory and context of the conversation, not making people restate what they’re trying to do – just making it very natural.”

For the latest news, videos, and podcasts in the Food & Beverage Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

Seeing Through the Smoke of School Safety Products
Seeing Through the Smoke of School Safety Products
April 17, 2024

In a recent episode of Secured, hosts Mike Matranga and Mike Monsive shed light on the inadequacies of certain security measures, particularly focusing on the flaws of silent panic alarms in educational institutions. Matranga expressed his dismay at the prevalence of unproven security products being promoted at various conferences and expos. He highlighted the push […]

Read More
online education regulations
Strict Online Education Regulations Could Derail the Future of Learning
April 17, 2024

In a time where over half of all students are taking at least one online course, the landscape of online education is at a pivotal juncture, reflecting a broader shift in how higher education adapts to technological advancements and regulatory scrutiny. The Department of Education is proposing ambitious regulatory changes that directly impact online […]

Read More
AI-driven computing
The Future of AI in Data Centers: Navigating the Next Frontier in Computing with Bill Kleyman
April 16, 2024

In a rapidly evolving digital landscape, the future of data centers is a hot topic among industry experts. In this episode of Straight Outta Crumpton, host Greg Crumpton and Neu.ro CEO Bill Kleyman delve into the role of AI in data centers. Their discussion covers the impact of artificial intelligence, the shift towards tier […]

Read More
Web 3.0 and blockchain technology
Redefining Digital Trust: Web 3.0 and Blockchain Technology Are Reshaping Digital Security and Transparency
April 16, 2024

The digital world continues to race forward and Web 3.0 and blockchain technology are taking center stage. This surge of interest is driven by the global demand for more secure, decentralized, and transparent online interactions, particularly in the wake of heightened cybersecurity threats and privacy concerns. The stakes are high and according to a […]

Read More