TPC Talks: Improving the Patient Billing Experience
Let’s face it, dealing with healthcare bills can often be more stressful than the health issue at hand. But Cody Waldrop, VP of Revenue Cycle at TPC, attests that it doesn’t have to be that way. Hospitals and healthcare can change for the better and eliminate some of the anxiety that comes with the business of healthcare. Waldrop explains where there’s room for improvement in this episode of TPC Talks.
“Hospitals and providers, in general, need to get better at communicating with the patients,” Waldrop said.
Patient stress, anxiety, and frustration often come from a lack of clear expectations of pricing from the start. Waldrop encourages hospitals to be “clear and transparent,” with patients about service costs and billing parties. But how?
Waldrop elaborates on new methods of communication like automated text, email, and interactive voice response messaging which help reach patients in a variety of ways. Furthermore, consolidated bills help patients digest their care, and understand their treatment in a comprehensive, holistic way.
“It’s critical that if hospitals want to succeed in the coming years…they’ve got to learn how to communicate more appropriately with their patients,” Waldrop emphasized.
Healthcare is ultimately an altruistic business, and that sentiment of extending a helping hand must also translate into the financial transaction of the business as well.
For the latest news, videos, and podcasts in the Healthcare Industry, be sure to subscribe to our industry publication.
Follow us on social media for the latest updates in B2B!
Twitter – @HealthMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale
Latest
Consumers Want More Grocery Store Prepared Meals. How Should Grocers Adapt?
The consumer dollar has spoken: the best thing since sliced bread is sliced turkey. A new FMI report, the FMI Power of Foodservice at Retail, seems to show that deli-prepared food purchases are up 9.3% compared to 2019 numbers and up 2.4% year-over-year in unit sales. It’s clear that consumer appetite for grocery store prepared […]
Robotics in Early Learning Can Be Essential in How Students React to STEM Literacy
Early learning robotics can be essential in how students react to STEM literacy and with large gaps In STEM achievement persisting across the U.S., access to technological resources can make a significant impact. K-12 education was disrupted by the COVID-19 pandemic, but the disruption could be mitigated by introducing the latest and innovative technology into […]
The European Space Agency Lunar Launch Programs and Service Initiatives to Watch in 2023
The European Space Agency is making strides in its efforts to commercialize space, with a focus on sustained exploration. What are they doing to achieve this? According to the ESA, it all starts with service initiatives. A recent panel discussion at the Space Tech Expo in Bremen, Germany revealed that the ESA is growing its […]
