In part two of the podcast, Daniel Litwin, Jen Worley and Karen Tobin dove into how certain design elements can help patients return to medical facilities and re-engage with routine healthcare, even in the context of the COVID-19 pandemic.

It’s about crafting a space that supports peace of mind and a sense of safety, and environmental cues can contribute to that atmosphere. Getting people back to the built environment will require a “people-first” approach.

“A sense of control is really essential to an individual’s well-being,” Worley said. “I think, now more than ever, a people-based approach to choice and control is essential to getting people back to the built environment, and that really goes all down to the experience. Experience now matters more than ever.”

Built environments and healthcare spaces need to provide patients a path toward enough safety and comfort to resume getting the care and exams they need, even in the uncertain environment left in the wake of the COVID-19 pandemic.

“A lot of what we do as healthcare designers in those spaces, we’ve already been doing,” Tobin said. “So, it’s really about infection control when it comes to material selection. … But, now, it’s about having people who are inhabiting those spaces really understand what’s behind those selections.”

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