Part Two: Navigating Change As A Leader In Today’s World: ConCensis

As leaders, it’s always important to listen to your employees. But, now might be the most crucial time to listen and understand the needs of employees who are going through tumultuous times. Empathy and appreciation are vital tools as leaders look to navigate the pandemic.

On the second part of this ConCensis podcast episode, Host Daniel Litwin talked with Derek Murray, Senior Client Portfolio Manager at Censis Technologies. They dug into company leadership and how well it responded during the pandemic, lessons to take away, and how leaders can prepare for disruption and rapid change in the future.

Censis Technologies morphed into a virtual company in order to adjust to this new work life. Since workers no longer get camaraderie over the water cooler or in the break room, it’s essential to make sure employees stay connected with each other and their managers.

“I make sure every morning I send out a message saying ‘Hey, Good morning happy Tuesday,'” Murray said, “and then just kind of going over things of what they day looks like and then reminding them often ‘I really appreciate everything they’re doing.'”

These are just some things that leaders can do since we’re not in person, according to Murray. It’s important as leaders to make sure those in their charge know they’re valued. It’s also not just about daily work but also what an employee is doing well.

“I think we as leaders always get in the mode of trying to fix things, but we need to celebrate awesome things people are doing,” Murray said.

Interested in learning more about Censis Technologies’ surgical asset management platform? Visit Censis.com.

Follow us on social media for the latest updates in B2B!

Image

Latest

whole health index
Whole Health Index
May 22, 2025

Dr. Sam Ambewadikar returns to break down Anthem’s Whole Health Index (WHI)—a powerful tool that distills medical, social, environmental, and behavioral data into a single score (0–100) to identify members most at risk. By surfacing factors like transportation deserts, housing instability, or food insecurity, WHI enables Anthem care managers and advocates to proactively match members…

Read More
pcp
PCP Attribution Analysis
May 22, 2025

Dr. Sam Ambewadikar, RVP and Medical Director at Anthem National Accounts, joins Brent to unpack the power of primary care attribution analysis—a tool he helped pioneer to spotlight the clinical and financial impact of members not having an established PCP. Drawing from his background as a practicing pediatrician and claims analytics leader, Dr. Sam shares…

Read More
sydney health
Sydney Health Demo
May 22, 2025

In this episode, Christina Firouztash, Executive Advisor of Digital Solutions at Anthem, gives a dynamic walkthrough of the Sydney Health app—Anthem’s flagship digital member experience. Christina showcases how Sydney delivers personalized, simple, and equitable navigation across benefits, including virtual care, pharmacy, financial transparency, and social services access. From contextual chatbots and ID card access to…

Read More
pharmacy
Pharmacy Part 1
May 22, 2025

In this episode, Brent chats with Katie Brennan, National Sales Director at CarelonRx, about making pharmacy benefits more accessible, consistent, and member-friendly. Katie spotlights Carelon new advanced home delivery model, which brings the pharmacy counter—and the pharmacist—into the member’s home. With fewer retail pharmacies offering extended hours and many patients lacking reliable transportation, CarelonRx is…

Read More