Using Quality Data for Education and Training

Sterile processing departments are persistently understaffed with high turnover which leads to higher defect rates. These defects have serious impacts on patient safety and are the third leading cause of operating room delays.

So how can SPD leadership get actionable data they need to make impactful changes that will significantly improve sterile processing outcomes and help lower defects?

On today’s episode of the ConCensis Podcast, host Gabrielle Bejarano speaks with Stewart Pillow, Senior Program Coordinator at VCU Health, and Shamu Anthony, SPD Education Coordinator at VCU Health, about the significance of using quality data for education and training, and their experience using CensisAI², to gain insights to streamline operations and make better, data-driven decisions faster.

Bejarano, Pillow, and Anthony discussed:

  1. The experience of transitioning to using CensisAI² to better see quality data
  2. Using quality data for education and training
  3. Impact of AI tools on productivity and quality

“Previously, we relied on a data analyst to maintain the dashboard for our quality data. However, CensisAI² is great because it reduces the time required to fill, sort, and represent data. In addition, it is easier to access and use. Using CensisAI² can help us trace back quality performance in the past to make future predictions of performance, which can guide the decision of what training to include for our staff. CensisAI² is helping to bridge the gap between productivity and quality. Data that used to take months to make sense of has now become available at a click of a button. This has created a more efficient and sustainable workflow,” explained Pillow.

“Most times, we have lots of new staff and travelling staff. As a result, using CensisAI² has helped me identify key areas of focus during training programs. It also helps to identify what instructions or reminders the staff needs, which helps to optimize consistent productivity across the board to get quality results, regardless of the shift or the number of trays we need to process.” said Anthony.

Stewart Pillow is the Senior Program Coordinator at VCU Health. He earned a Standard Diploma from Varina High School and a Bachelor’s Degree in Business Administration and Management from ECPI University.

Shamu Anthony is the SPD Education Coordinator at VCU Health. She oversees the education for sterile processing. She identifies areas that require more education with CensisAI² and ensures the training is tailored to address these areas.

Follow us on social media for the latest updates in B2B!

Image

Latest

Coupa Inspire 2025
A Global Conversation: Coupa Inspire 2025 Brings Innovation to Your Doorstep
September 12, 2025

Coupa Inspire 2025 is taking its flagship experience on the road with the Inspire World Tour, bringing the spirit of its celebrated event to five cities across four continents. By condensing the energy of its global gathering into free, one-day sessions, Coupa is expanding access to knowledge, innovation, and community-building opportunities for finance, procurement, and…

Read More
Royal Dublin
Mastering the Game: Akshay Bhatia and Coupa Inspire at the Royal Dublin
September 12, 2025

At the Royal Dublin, Coupa brought together community and competition with PGA pro and brand ambassador Akshay Bhatia, who shared lessons from the course that extend far beyond golf. His message, “Master your swing. Master your spend,” underscored the power of precision, discipline, and strategy in both sport and business. The event was not just…

Read More
Coupa Customer Appreciation Day with Akshay Bhatia at The Royal Dublin
September 11, 2025

Coupa’s Customer Appreciation Day at The Royal Dublin on July, 2025, brought together PGA Tour talent Akshay Bhatia and the community for a celebration of both sport and connection. Beyond the excitement of world-class golf, Bhatia shared practical “tour-level tips” in a relaxed clinic format, offering guidance on everything from escaping rough lies to mastering…

Read More
The Royal Dublin
Coupa Spotlight: Akshay Bhatia Tees Up Teaching at The Royal Dublin
September 11, 2025

American golfer Akshay Bhatia’s teaching session at The Royal Dublin this July marks more than a summer stop—it’s a sign of how golf’s rising stars are shaping the global game. For Coupa, the event highlights the intersection of tradition and modern growth, bringing fresh attention to one of Ireland’s most historic courses. Bhatia’s presence underscores…

Read More