How Management Roles in the Hospitality Industry Have Changed

Ryan Giffen, PhD is an Assistant Professor of Hospitality Management in the Family and Consumer Sciences program at California State University Long Beach.

“What I have found is, in terms of what management roles have changed, at least within the context of hotels — middle management.

I find that middle management has been redefined in the sense that the first individuals to be furloughed or laid off are those who are assistant managers or those who are not in customer or guest-facing positions.”

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook –
LinkedIn –


Follow us on social media for the latest updates in B2B!


Turo is Decentralizing the Car Rental Industry. But Can it Scale?
September 24, 2021
 Since the start of summer, the car rental industry has been trying to maneuver a mass car shortage. Because of the global semiconductor shortage, automotive OEMs slashed car production at the Read more
How UK Companies Can Cross the Pond to Success in an American Market
September 24, 2021
 Post-Brexit, the U.K. is eager to fill the void of the European Union's single market and tax reliefs with fresh free trade agreements. This included discussions with the U.S., which moved forward Read more
Exploring AT&T’s Commitment to Renewable and More Efficient Energy Use
September 24, 2021
“Since 2010, we’ve completed over 100,000 energy efficiency projects.” How are key stakeholders driving change in energy? Many are forging a path to renewable energy, carbon neutrality, and leveraging data and Read more