How Management Roles in the Hospitality Industry Have Changed

MarketScale
MarketScale
May 17, 2021
California State University Long Beach Guest Experience Hospitality Management leadership management Ryan Giffen
Share this post

Ryan Giffen, PhD is an Assistant Professor of Hospitality Management in the Family and Consumer Sciences program at California State University Long Beach.

“What I have found is, in terms of what management roles have changed, at least within the context of hotels — middle management.

I find that middle management has been redefined in the sense that the first individuals to be furloughed or laid off are those who are assistant managers or those who are not in customer or guest-facing positions.”

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

 

Follow us on social media for the latest updates in B2B!

Image

Latest

aviation radios
Icom Aviation Radios Stand Out at 2024 EAA AirVenture Oshkosh for Dependability and Cutting-Edge Technology
September 16, 2024

At the 2024 EAA AirVenture Oshkosh, Icom solidified its reputation as a top choice for pilots, showcasing its innovative handheld and panel-mounted radios. Designed with pilots in mind, Icom’s aviation radios are celebrated for their durability, reliability, and ease of use, making them a go-to for aviators around the world. One attendee praised the…

Read More
The Rise and Rise of Retail Media Networks
September 16, 2024

Retail media networks (RMNs) are transforming the advertising landscape by enabling retailers to leverage their first-party data to directly connect with consumers. In a recent episode of What Just Happened on MarketScale, host Christine Russo spoke with Brian Gleason, CRO & President of Retail Media at Criteo, and Kristi Argyilan, VP of Retail Media at…

Read More
pediatric gastroenterologist
Mind Body Connection in Food and Healthcare with Pediatric Gastroenterologist Dr. Mazen Abbas
September 16, 2024

Dr. Mazen Abbas is a Pediatric Gastroenterologist based in Hawaii, committed to blending the knowledge of Western medicine with traditional healing practices. Dr. Abbas’s journey is one of continual learning, from his medical training in osteopathic medicine to his current efforts in integrative health. Through his work, he aims to provide comprehensive care that…

Read More
National GED Day
Celebrating National GED Day
September 16, 2024

In the newest episode of Education Unplugged, host Victoria Velez, alongside guests Vicki Greene and Ted Mitchell, celebrates the inaugural National GED Day, spotlighting the critical role of the GED program in shaping diverse educational and professional landscapes. This discussion intricately examines the biases against non-traditional educational paths and the untapped potential of GED learners…

Read More
Related
Maestro
Software & Technology
Maestro All-In-One PMS and Data Plus Collaborate to Provide Seamless End-To-End Integrations for the Famed Francisco Grande Hotel & Golf Resort
September 10, 2024
digital tipping
Healthcare
Cash in Hand: Examining the Role Hotel PMS Plays in Digital Tipping and Employee Rewards
August 27, 2024

Hotel companies must consider the impact of digital tipping trends on employee satisfaction as we trend toward a cashless society  By Warren Dehan Tipping is an integral part of North American service culture, but it has always had challenges in hospitality. Travelers today carry fewer cash bills than ever, with a recent study showing that…

Read More
single guest itineraries
Healthcare
Why Travelers Prefer Single Guest Itineraries
August 13, 2024

The modern hotel PMS is helping guests stay organized and hotels remain profitable By Warren Dehan Technology was supposed to make everything so easy. Instead, travelers are more overwhelmed than ever by their devices, each vying for attention every second of every day. Not only are travelers focused on getting from point A to point…

Read More