How Restaurants May Soon Be Cleaning Themselves, And Increasing Revenues

Restaurant Cleanliness: How Technology Is Changing the Game

Every diner wants a clean experience, and every restaurant wants to make the grade.  In fact, cleanliness has been found to be more important than customer service. A survey from Checkit reported 66 percent of consumers cited bad food hygiene as why they would not return to a restaurant.[1]

With more savvy diners and more choices than ever, restaurants need to step up their cleanliness practices. In an advanced world, how will technology impact a restaurant’s cleanliness factor?

Restrooms are many times the weak link in cleanliness and a bad bathroom experience can mean lost business. Keeping bathrooms clean can be assisted with some help from an interactive touchscreen.

Restaurants, from quick-service to casual dining, could benefit from touchscreen displays in restrooms. This would enable two important things: feedback and alerts.

For feedback, restaurants could simply ask bathroom users to rate the cleanliness of the space. This offers a continuous scoring system, delivering insights on when the bathroom is the least clean so that more attention can be paid in these circumstances.

A touchscreen could also alert employees when a bathroom is in disarray. With a quick touch of the screen, employees are advised that the bathroom needs a refresh.

Review site Yelp allows diners to rate just about everything in a restaurant, including its cleanliness. By including this on a Yelp review, prospective diners get full disclosure. Users can even add “customer alerts for food safety scores” for a small portion of San Francisco restaurants. Additionally, current scores are included for many restaurants on Yelp all over the country.

The “alert,” from other customers, has since been shown to reduce a customer’s intention to visit by 21 percent, according to a Harvard Business School paper.[2]

This supports the power of “word of mouth,” which now is not so much about talking as it is typing. Restaurants now have to be concerned about their digital reputation on cleanliness.

As the use of the Internet of Things (IoT) increases, restaurants could begin to see smarter equipment. Technology could soon self-report its cleanliness and when it was last cleaned and serviced.

[1] https://www.checkit.net/wp-content/uploads/2016/09/The_Financial_Impact_of_Getting_Food_Safety_Wrong.pdf

[2] https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3131900

Follow us on social media for the latest updates in B2B!

Image

Latest

Women's empowerment
Seizing the Narrative: The Transformative Impact of Storytelling on Women’s Empowerment
April 19, 2024

With gender equality becoming a significant global agenda, the narrative around women’s empowerment is more relevant than ever. Amid rising awareness and shifting societal norms, women are increasingly seeking avenues for self-expression and empowerment. A recent study by the Global Gender Gap Report highlights that while progress is being made, substantial efforts are still […]

Read More
V2G technology
Plug into the Future: Decoding V2G for Utility Applications
April 19, 2024

Brian Rudy from Verizon IoT and Melissa Chan of Fermata Energy explore the cutting-edge potential of vehicle-to-grid (V2G) technology at DISTRIBUTECH 2024. Their discussion highlights how this innovation transforms electric vehicles into dynamic energy storage units, capable of stabilizing the grid by storing and discharging power as needed. This technology represents a significant shift […]

Read More
zero trust architecture
Secure Grid Modernization with Zero Trust Architecture
April 19, 2024

Ray Bauer of Verizon Business engages with Del Rodriguez from Palo Alto Networks at DISTRIBUTECH 2024. Rodriguez shares insights into the significance of cybersecurity within the utility sector, particularly in light of increasing cyber threats and the convergence of IT and operational technology (OT). Bauer and Rodriguez discuss Palo Alto Networks’ initiatives to enhance […]

Read More
private wireless networks
Private Wireless Networks
April 19, 2024

Verizon host Wayne Weeks discusses the evolving utility industry with John Gaster, CEO of KSI Data Sciences at DISTRIBUTECH 2024. Together, they explore how KSI focuses on harnessing data from remote sensing devices to enhance the safety, efficiency, and cost-effectiveness of utility operations. Gaster emphasizes the significant role of AI and machine learning in […]

Read More