As we enter a new year, what does the future hold for the hospitality industry? Today’s episode of the MarketScale Hospitality Podcast takes a look at how hotels will continue to drive forward in 2019. From a new way to look at the lobby to the lessons that independent hotels can teach the big chains, there a multitude of ways that hotels can continue to grow in the new year.
The hotel lobby is being viewed less as a space that is mindlessly passed through and increasingly as the first step in creating a memorable hotel experience. Geoff Short, Digital Editor at MarketScale, joined the Hospitality Podcast to discuss how hotels are shifting their views on the functionality of the lobby. “Making the lobby an experience is going to be a big point of emphasis moving forward,” Geoff says.
Creating a welcoming space that gives travelers another option for meeting or relaxing can be a major draw for hotels. It can serve as a de facto living room for guests. “Operating as the heart of the hotel, the lobby is a place to not only connect gadgets, but also connect to other guests or those with whom people are traveling with,” says Alinda Quinn in her piece on the MarketScale website on the evolution of the hotel lobby.
It’s all about the points…or is it? In this episode of the Hospitality Podcast, we spoke with Loren Gray, author, speaker and host of the Hospitality Digital Marketing podcast about the ins and outs of the Starwood/Marriott acquisition, their customer loyalty programs and one particularly amusing hotel points hack.
“It’s amazing how road warriors are gamifying the system to know how to move themselves up. I feel foolish that I didn’t know those things,” Gray says laughing. Plus we discuss what brand chains and independent hotels can learn from each other.
For the latest news, videos, and podcasts in the Hospitality Industry, be sure to subscribe to our industry publication.
Follow us on social media for the latest updates in B2B!
Twitter – @HospitalityMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale
The fusion of technology and creativity is setting new standards for audience engagement and event personalization at live events. Live events technology such as augmented and virtual reality are now at the forefront, offering immersive experiences that bridge the gap between the digital and physical worlds. AI and machine learning are also revolutionizing event […]
Homes become increasingly connected and Power over Ethernet (PoE) emerges as a transformative technology in residential automation and entertainment systems. By allowing electrical power and data signals to travel over a single Ethernet cable, PoE offers a streamlined approach to powering devices like smart speakers, security systems, and lighting, all while reducing cable clutter. […]
How can hotels adapt to the evolving demands of guests who seek more than just basic amenities during extended stays? While the hotel industry saw economic downturns in 2020 and 2021, many brands today are adapting to market changes in the extended-stay hotel segment. This segment, which also saw a decline, particularly saw a […]
In a world where every second counts during an incident, the ability to respond swiftly and effectively can make all the difference. A proactive security response is a necessity in high-stakes environments such as airports, where a delayed reaction to a security breach can lead to severe consequences, including substantial financial losses and negative […]
How can hotels adapt to the evolving demands of guests who seek more than just basic amenities during extended stays? While the hotel industry saw economic downturns in 2020 and 2021, many brands today are adapting to market changes in the extended-stay hotel segment. This segment, which also saw a decline, particularly saw a […]
Invitation-only event will feature expansion to sought after all-in-one solutions by this popular PMS provider; NEW Maestro Embedded Payments Solution and NEW Client Reference Incentive Program to be introduced among other new features. Markham, Ontario, April 9, 2024 — Next week users of the widely popular Maestro PMS platform, a Web Browser based cloud and […]
Get the latest from
