Travelers Don’t Want Apps, They Want Faster Service with Healey Cypher of ZIVELO

+ more


The travel industry is on a steady up-and-up, and it’s due in part to more technologically-savvy travelers finding ways to travel on the cheap. Today’s vacationer is using Airbnb, OTAs, coupon hunters and more to personalize their travel experience, so naturally, the conversation around how to evolve the hospitality industry often falls on what new technology will power that change. Healey Cypher, CEO of ZIVELO, joined us on the podcast to inform the world that AR, VR and especially apps aren’t the answer.

“When people prioritize that over much more impactful investments, they typically have limited success,” said Cypher. He’s found the most powerful technologies are the ones that radically solve glaring issues in the guests’ experiences. One of the biggest issues is check-in time, which according to a Cornell Hospitality Study, can drop customer satisfaction by 47 percent. First impressions are important. Cypher details how the next era of self-service kiosks are what will propel hotels forward; by giving customers privacy, control and choice, they’re not only going to make for happier travelers but ones more willing to spend.

For the latest news, videos, and podcasts in the Hospitality Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @HospitalityMKSL
Facebook –
LinkedIn –


How Will the NFT Market Shake Up Auction Houses?
April 9, 2021
Their primary practice is based around asset protection, trusts & estates, as well as representing high net-worth individuals like art collectors, designers, wine importers & producers, and Read more
Why Credentialing Platforms Have to Fill the Void in Job Skills that Universities Are Creating
April 9, 2021
Numbers are up across the board for employer-based credential programs as companies develop a robust parallel higher education infrastructure. Research out of credentialing platform Credly found that Read more
The Longterm Impact of Retail Closures in 2021
April 9, 2021
  The CEO of Mainvest, Nick Matthews, discusses big news out of the Bureau of Labor Statistics on massive incoming retail closures in 2021. He breaks down which sectors are most impacted, but Read more