Hospitality Roundtable

Customer Reviews Shape Hospitality Brand Success. How Do You Turn Reviews Into Revenue?

hospitality customer reviews

Due to digital footprints becoming as significant as physical presence, nowadays customer reviews have become a cornerstone in the hospitality industry’s strategy to attract and retain guests. A recent ACOR study highlighted this trend, revealing that 97 percent of hotel guests consider other customer reviews before booking, making it nearly as crucial as the…

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Experts Talk
AAHOACON24 Seeks to Help Hotel Owners and Operators Overcome Challenges and Maximize Opportunities

As the hospitality industry anticipates AAHOACON 2024, a pivotal gathering, hotel owners and operators find themselves on the cusp of transformative change. The industry, Having weathered the storm of pandemic-driven shifts, faces a landscape dotted with daunting challenges and unprecedented opportunities. Innovations in technology, shifting market dynamics, and evolving consumer expectations are sculpting a…

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Articles Hospitality
Hotels & the Hospitality Industry Need Innovative Tech Strategies to Grow in 2024

The hospitality industry is on the brink of transformation as it faces 2024 and technology is going to be a major factor in that change. Last year’s challenges, including the muted growth in the U.S. hotel market, have paved the way for innovative strategies to enhance hotel performance. Where did 2023 leave the hospitality…

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Culture
Culture as a Growth Engine: How People-First Values Create Long-Term Success in a Tech-Driven Age
September 10, 2025

Companies everywhere are racing to integrate AI and automation into their operations—but what happens when technology threatens the very people who power the business? A recent Mercer study found that while executives see AI as a major driver of productivity, many admit their organizations are struggling to keep their workforce prepared for the pace of…

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Nonprofits
The Ethics of Innovation: How Nonprofits Can Harness AI Without Losing Their Mission
September 10, 2025

Artificial intelligence is reshaping industries at a staggering pace, with nonprofit leaders now facing the same challenges and opportunities as their corporate counterparts. According to a Harvard Business Review study of 100 companies deploying generative AI, four strategic archetypes are emerging—ranging from bold innovators to disciplined integrators. For nonprofits, the stakes are even higher: harnessing…

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Why Reliability Is the Real Currency in EV Charging
September 10, 2025

How trust, measured in uptime and delivered through engineering excellence, drives the future of electric transportation   The 3 AM Test: When Reliability Reveals Its True Value Picture this: It’s 3 AM in Houston, and an emergency towing fleet needs to dispatch vehicles immediately. The trucks are electric, the call is urgent, and there’s…

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hybrid training
From Online to On-Site: How Hybrid Models Are Building the Healthcare Workforce of Tomorrow
September 10, 2025

Health systems across the U.S. are staring down a stubborn talent gap—one that COVID-era lessons, hybrid training models, and employer partnerships are beginning to reshape. In Detroit, Houston and beyond, multi-billion-dollar expansions are colliding with persistent shortages, forcing new pathways into care careers. Meanwhile, loan-repayment and incumbent-worker funds are emerging as powerful levers to…

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