Inspired Banking: Connecting with Your Customers Through Self-Service Banking

The advent of the pandemic changed a plethora of industries. While some fell behind, others evolved to meet the changes. Keith Lennard, an industry expert for over 12 years and the VP and Head of Software at Hyosung, knows all too well how adverse events might positively impact an industry. Specifically in this case, he know show the pandemic has accelerated movements in banking. Host Tyler Kern has a candid discussion with Lennard about the changes in the banking industry and how self-service banking is evolving the game.

Before the pandemic, changes in the industry were slow-going while still moving towards mobile utilities. However, the pandemic rapidly accelerated this growth, “There has been this kind of evolution over the last couple of years of how do you really change access to money? How do you change the banking experience?” said Lennard.

Hyosung presents a different but practical solution using evolving self-service technology. The goal isn’t just to share this knowledge but to allow others the ability to connect with their customers through self-service banking.

With personal experiences changing and practical convenience becoming an astute need for many, Lennard notes this convenience shouldn’t stop there, “expectations have changed…the consumers want to bank on their terms.”

Hyosung moves from physical to digital assets while continuing to meet and exceed customer expectations around the clock. Capitalizing on the “wealth of knowledge built into the self-service device,” self-service banking technology can meet and exceed user experiences, all while providing a solid ROI that ensures customers continue to feel appreciated.

And adoption of this technology isn’t difficult when you have the right partners. That’s why Hyosung is here to help you get started. “We’ve had a lot of success doing these integrations with our customers,” said Lennard.

To learn more, visit www.hyosungamericas.com or tune into Hyosung’s Inspired Banking Series.

Follow us on social media for the latest updates in B2B!

Image

Latest

future of healthcare
Leading Through Change: Dr. Kevin Stevenson on Workforce, Innovation, and the Future of Healthcare
October 1, 2025

Healthcare is at a critical turning point, where staffing pressures, shrinking reimbursements, and rising patient expectations are reshaping the future of healthcare. According to the AACN Nursing Workforce Fact Sheet, the federal government projects more than 203,000 new registered nurse positions will be created annually from 2021 to 2031, reflecting high demand from an…

Read More
Non-traditional students
Holistic Support in Higher Ed: Why Non-Traditional Students Need More Than Just Financial Aid
October 1, 2025

Non-traditional students—adult learners, student parents, veterans, and first-generation college-goers—are carrying heavier burdens than ever. Upswing’s 2024 Ana Insights Report found that nearly nine in ten students intended to complete a FAFSA application, while many also sought help with essentials like food, housing, and bill payments. Perhaps most concerning, students expressed declining confidence in higher…

Read More
EAA AirVenture
From Ground to Sky: How Icom Radios Connect Crews, Docks, and Air Traffic at AirVenture 2025
October 1, 2025

Nestled in the shaded quiet of Oshkosh’s Seaplane Base, there exists a side of EAA AirVenture that many attendees never see. Unlike the bustling main grounds, the Seaplane Base operates for just one week each year, transforming from an unused shoreline into a hub of aviation activity. It takes hundreds of volunteers and days…

Read More
Seaplanes
Clear Signals, Safe Waters: Why Icom Radios are Key to Seamless Seaplane Operations at AirVenture 2025
October 1, 2025

At the heart of EAA AirVenture 2025, the Seaplane Base offers a unique glimpse into aviation’s most delicate dance—where water and air meet. Unlike traditional runways, this floating airfield demands a constant balance of precision, coordination, and communication. Here, pilots don’t just rely on their own skill; they depend on an entire team of…

Read More