Skip to content
MarketScale
‹ Back to IndustriesProfessional AV

Best Practices for Implementing Venue Management Software into FECs

The article explores best practices for implementing venue management software in family entertainment centers (FECs). It emphasizes the importance of selecting a system that can scale and adapt alongside business growth. Industry expert Kalyn New from Roller Software highlights scalability and integration as key components.

This story was produced through MarketScale. See how Professional AV teams put it to work with Customer Stories & Case Studies.

Promoted content from Pro AV Today on MarketScale.

By Ben Thomas · AmusementAttractionsData ManagementFamily Entertainment Center
Share

Key takeaways

01

Strategically choose a venue management system to ensure scalability.

02

Focus on integration to streamline operations inside FECs.

03

Consider long-term growth potential beyond immediate operational needs.

Get featured

Want to get featured in MarketScale Professional AV?

Create a free MarketScale workspace and get your company's expertise featured across our Professional AV coverage. No credit card, no demo required.

Request an invite

The implementation of venue management software is a pivotal step for businesses in the entertainment and leisure industry. Kalyn New from Roller Software shared her expertise on this subject in a soundbite from the International Association of Amusement Parks and Attractions Expo (IAAPA). Her insights focus on two main aspects: scalability and integration.

Kalyn New underscores the significance of choosing a venue management system with a long-term perspective. The ideal software should not only cater to the current requirements of a business or FEC but also have the capacity to adapt and grow along with it. This foresight is crucial as it avoids the need for frequent software changes, which can be both costly and disruptive to business operations.

The ideal software should not only cater to the current requirements of a business or FEC but also have the capacity to adapt and grow along with it.

Integration is another crucial factor in the implementation of venue management software. New points out that businesses often face challenges due to the use of multiple, disjointed systems. This fragmentation leads to increased training time and costs, as staff must learn to navigate various tools. Furthermore, handling data across different platforms can lead to inconsistencies and errors. As a result, businesses struggle to reconcile data effectively, hampering their ability to derive reliable insights.

Roller Software addresses these issues by offering an all-in-one solution. By consolidating various functionalities into a single platform, businesses can streamline their operations. This integration simplifies staff training and ensures consistency in data handling, thereby enhancing efficiency and reducing the risk of data errors.

By consolidating various functionalities into a single platform, businesses can streamline their operations.

The key takeaways from New's IAAPA soundbite focus on the importance of selecting scalable, integrated venue management software. Such systems not only support current operational needs but also anticipate future growth, ensuring a sustainable and efficient management solution for businesses in the entertainment and leisure sector.

Video TranscriptExpand ↓

I think, rolling out for the first time, you wanna think about scale and longevity. I think ideally if you can use a system that can grow with you over time instead of, you know, something that might only serve you for the next twelve or twenty four months. I think that's really important. So looking at what functionality you need now, but then also what you may need as you grow and scale over time. We have found our customers, in prospects that come to to roller are looking to combine their systems. So looking for that all in one where, you know, at the moment, they're having to train staff on multiple tools, which is expensive, They're having to double hand data double handle data. You know, data's coming from different sources, and it's formatted in different ways. The fields are different. Yes, they not use the same email address in both places. So it makes it really hard to reconcile that data and then draw any sort of, insights or reliable insights from that.

Pro AV Today

Part of this channel

Pro AV Today

Pro AV news, trends, and expert voices for the AV industry

Visit the channel

Your experts belong here

Every story in MarketScale Professional AV starts with a company putting its integrators, design engineers, and product specialists on the record. Buyers are already reading this topic. The only question is whose experts they find.

When a spec writer or facilities lead searches this category, your integrators are what they find instead of a competitor.

Get your team featuredSee how it works15 minutes, straight to a calendar.

About the author

Ben Thomas
Ben ThomasHead of Pro AV, MarketScale

Ben Thomas serves as Head of Pro AV at MarketScale, where he leads content and media strategy for the pro AV sector. With over 15 years of award-winning experience across large-scale events, network television, OTT platforms, and podcasting, he has guided major B2B brands including Intel, Sennheiser, Samsung, and Philips to billions of content interactions. He holds a B.A. in Mass Communications and is recognized for his expertise in podcast hosting, public speaking, marketing, and content strategy.

Follow Professional AV Insights

Get new expert content in your inbox.

Professional AV: are you visible to AI?

Before they reach out, Professional AV buyers ask AI engines which vendors to trust. See how AI describes your company today, and where competitors show up instead.

Free workspace

You just read one Professional AV expert. Your company is full of them.

This article was produced through MarketScale. The same platform turns your integrators, design engineers, and product specialists into the articles, video, and social content Professional AV buyers are searching for. Create a free workspace and see it with your own people. No credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What you get, free

Your own MarketScale Studio workspace
One video edit a month, on us
AI writing, editing, and publishing tools
In-platform coaching to learn the system

More Professional AV Insights

AV integrators are buying scale because meeting rooms now run like software

AV integrators are buying scale because meeting rooms now run like software

Forté’s acquisition of Vega Global, adding more than 750 employees across 17 APAC countries, is a prominent 2026 sign of consolidation in enterprise AV, according to AV Magazine. At InfoComm 2026, Cisco, Crestron and HP showed room platforms centered on ongoing management, with Cisco and NVIDIA introducing RoomOS 26 AI agents that run on in-room hardware and HP tying Poly Lens to its Workforce Experience Platform, as reported by AVIXA and HP. Separately, Cisco’s Webex AI roadmap adds “agentic” automation and governance that reaches beyond room systems into the contact center and workforce management, according to No Jitter. As a result, standards, telemetry, security and service-level performance are taking a larger role in how contracts are evaluated, influencing both vendor choice and integrator consolidation.

  • 01When services are 38% of channel revenue and hardware is 36%, the integrator RFP stops being about the bill of materials and starts being about uptime, monitoring and lifecycle outcomes, per AV Magazine citing AVIXA channel research.
  • 02“Edge AI in the room” shifts how outages and performance issues play out: RoomOS 26 adds on-device agents and features such as Audio Zones that can lessen reliance on cloud connectivity, but it also increases requirements for endpoint compute, device governance and disciplined update processes, according to AVIXA and rAVe [PUBS].
  • 03Consolidation is becoming a procurement feature: Forté’s move from a federation model to owned operations signals multinationals want one throat to choke for standards, security and service outcomes across regions, per AV Magazine.

Sep 1, 2026

Sony’s BRAVIA Pro displays run VITEC Avedia IPTV with no external media player

Sony’s BRAVIA Pro displays run VITEC Avedia IPTV with no external media player

Sony Electronics and VITEC announced a global integration that lets Sony BRAVIA professional displays run VITEC’s Avedia IPTV and digital signage software natively, eliminating external media players, according to PR Newswire and AV Magazine. Management runs through VITEC’s CMS, and the companies say it can scale to thousands of displays across corporate, hospitality, healthcare, venues, and public facilities, per PR Newswire and invidis. For enterprise IT and facilities teams, the practical shift is a new procurement and governance model: treat “display plus software” as one Android-based endpoint, then manage it like an IT fleet with fewer devices to install but stricter expectations around app lifecycle, security requirements, and vendor roadmaps. The announcement also lands alongside Sony’s previously reported Bravia Inc. joint venture with TCL, which invidis says will move operational control in April 2027, a reminder that longer-running display deployments should track who sets the roadmap over the life of the fleet.

  • 01Player-less IPTV changes the bill of materials: endpoints shift from “screen + player + mounts + power” to a single managed display, which can compress install labor and reduce failure points.
  • 02The phrase “thousands of displays” (PR Newswire) is the right scale test: if the CMS and network design cannot handle a four-digit endpoint count, this architecture won’t match the promise.
  • 03Sony’s display governance is expected to change in 2027 under the TCL-led Bravia Inc. venture (invidis). For deployments that will still be operating then, teams should address it now as part of contract terms.

Sep 1, 2026

AIMS adds Bolin Technology and ITDev to advance IPMX implementation

AIMS adds Bolin Technology and ITDev to advance IPMX implementation

Bolin Technology, a PTZ camera maker, and ITDev, an FPGA design firm, have joined the Alliance for IP Media Solutions (AIMS) to support IPMX and open AV-over-IP interoperability. AIMS leadership says the additions ground IPMX work in real-world implementation, from endpoint hardware to the FPGA IP used in gateways and processing nodes.

  • 01Bolin Technology and ITDev joined AIMS in late August to support IPMX and open AV-over-IP standards.
  • 02Bolin supplies PTZ cameras and AV-over-IP products supporting NDI, Dante AV, and Fast HEVC; ITDev is an Altera and AMD FPGA design services and IP partner for IPMX, SMPTE ST 2110, and video processing.
  • 03The article advises buyers to ask vendors how IPMX support will be provided (native silicon, FPGA, gateway, or software stack) and to make certification and interoperability testing part of acceptance criteria.

Aug 29, 2026

Explore More Professional AV Insights

Read more expert perspectives from across Professional AV.

Browse Professional AV Hub

About the Experts

Ben Thomas
Ben Thomas

Host, Pro AV Today

MarketScale

Ben Thomas is the host of Pro AV Today at MarketScale, where he focuses on industry trends and technology innovations in the pro-av sector. His work involves engaging with experts and sharing insights through various media platforms.

KN
Kalyn New

Roller Software

Kalyn New is a professional involved with Roller Software, contributing to the International Association of Amusement Parks and Attractions Expo with an emphasis on software scalability and integration.

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Professional AV and beyond.

Book a 15-minute demo

Or call us. No forms required. We pick up. 214-945-2512