Skip to content
MarketScale
‹ Back to Industries

Professional AV

Best Practices for Implementing Venue Management Software into FECs

The article explores best practices for implementing venue management software in family entertainment centers (FECs). It emphasizes the importance of selecting a system that can scale and adapt alongside business growth. Industry expert Kalyn New from Roller Software highlights scalability and integration as key components.

This story was produced through MarketScale. See how Professional AV teams put it to work with Customer Stories & Case Studies.

Promoted content from Pro AV Today on MarketScale.

By Ben Thomas · AmusementAttractionsData ManagementFamily Entertainment Center
Share

Key takeaways

01

Strategically choose a venue management system to ensure scalability.

02

Focus on integration to streamline operations inside FECs.

03

Consider long-term growth potential beyond immediate operational needs.

The implementation of venue management software is a pivotal step for businesses in the entertainment and leisure industry. Kalyn New from Roller Software shared her expertise on this subject in a soundbite from the International Association of Amusement Parks and Attractions Expo (IAAPA). Her insights focus on two main aspects: scalability and integration.

Kalyn New underscores the significance of choosing a venue management system with a long-term perspective. The ideal software should not only cater to the current requirements of a business or FEC but also have the capacity to adapt and grow along with it. This foresight is crucial as it avoids the need for frequent software changes, which can be both costly and disruptive to business operations.

The ideal software should not only cater to the current requirements of a business or FEC but also have the capacity to adapt and grow along with it.

Integration is another crucial factor in the implementation of venue management software. New points out that businesses often face challenges due to the use of multiple, disjointed systems. This fragmentation leads to increased training time and costs, as staff must learn to navigate various tools. Furthermore, handling data across different platforms can lead to inconsistencies and errors. As a result, businesses struggle to reconcile data effectively, hampering their ability to derive reliable insights.

Roller Software addresses these issues by offering an all-in-one solution. By consolidating various functionalities into a single platform, businesses can streamline their operations. This integration simplifies staff training and ensures consistency in data handling, thereby enhancing efficiency and reducing the risk of data errors.

By consolidating various functionalities into a single platform, businesses can streamline their operations.

The key takeaways from New's IAAPA soundbite focus on the importance of selecting scalable, integrated venue management software. Such systems not only support current operational needs but also anticipate future growth, ensuring a sustainable and efficient management solution for businesses in the entertainment and leisure sector.

Video TranscriptExpand ↓

I think, rolling out for the first time, you wanna think about scale and longevity. I think ideally if you can use a system that can grow with you over time instead of, you know, something that might only serve you for the next twelve or twenty four months. I think that's really important. So looking at what functionality you need now, but then also what you may need as you grow and scale over time. We have found our customers, in prospects that come to to roller are looking to combine their systems. So looking for that all in one where, you know, at the moment, they're having to train staff on multiple tools, which is expensive, They're having to double hand data double handle data. You know, data's coming from different sources, and it's formatted in different ways. The fields are different. Yes, they not use the same email address in both places. So it makes it really hard to reconcile that data and then draw any sort of, insights or reliable insights from that.

Pro AV Today

Part of this channel

Pro AV Today

Pro AV news, trends, and expert voices for the AV industry

Visit the channel →

About the author

Ben Thomas
Ben ThomasHead of Pro AV, MarketScale

Ben Thomas serves as Head of Pro AV at MarketScale, where he leads content and media strategy for the pro AV sector. With over 15 years of award-winning experience across large-scale events, network television, OTT platforms, and podcasting, he has guided major B2B brands including Intel, Sennheiser, Samsung, and Philips to billions of content interactions. He holds a B.A. in Mass Communications and is recognized for his expertise in podcast hosting, public speaking, marketing, and content strategy.

New to MarketScale?

MarketScale is the platform Professional AV companies use to turn their own experts into content like this. Want the short overview?

Free workspace

You just read one expert. Imagine publishing your whole team.

This article was produced through MarketScale. Create a free workspace and turn your own team's expertise into articles, video, and social posts. No credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What you get, free

Your own MarketScale Studio workspace
One video edit a month, on us
AI writing, editing, and publishing tools
In-platform coaching to learn the system

More Professional AV Insights

InfoComm 2026 felt different: less specs, more real problem-solving

InfoComm 2026 felt different: less specs, more real problem-solving

InfoComm 2026 focused more on solving real-world problems rather than just showcasing specifications. The event highlighted a shift towards practical applications and solutions in the Pro AV industry. Attendees discussed innovative approaches to addressing industry challenges.

  • 01Shift in focus from specifications to problem-solving at InfoComm 2026.
  • 02Increased emphasis on practical applications in the Pro AV industry.
  • 03Discussion on innovative solutions to industry challenges.

Jun 22, 2026

InfoComm 2026: buyers demand usable agentic-AI products as any-vendor interoperability goes live

InfoComm 2026: buyers demand usable agentic-AI products as any-vendor interoperability goes live

InfoComm 2026 in Las Vegas marked two industry shifts: buyers now demand usable agentic-AI products over conceptual pitches, and IPMX certification enables full any-vendor interoperability, ending single-vendor lock-in. These converge to create a more modular, capability-driven audiovisual market where integrators can assemble solutions across manufacturers based on performance and price.

  • 01InfoComm 2026 features 750+ exhibitors.
  • 02The event introduces any-vendor IPMX interoperability.
  • 03AI-focused sessions number 46, reflecting the industry's growth in agentic AI.

Jun 17, 2026

FIFA World Cup 2026 reshapes the pro AV landscape

FIFA World Cup 2026 reshapes the pro AV landscape

The 2026 FIFA World Cup is driving growth in the professional audio-visual (pro AV) industry. This event presents substantial opportunities for AV installers and marketers due to its large scale. The changes necessitate advancements in technology and service offerings.

  • 01The 2026 FIFA World Cup is larger in scale than previous tournaments.
  • 02Significant opportunities arise for pro AV installers and marketers.
  • 03Technological advancements are needed in the pro AV industry to meet new demands.

Jun 10, 2026

Explore More Professional AV Insights

Read more expert perspectives from across Professional AV.

Browse Professional AV Hub

About the Experts

Ben Thomas
Ben Thomas

Host, Pro AV Today

MarketScale

Ben Thomas is the host of Pro AV Today at MarketScale, where he focuses on industry trends and technology innovations in the pro-av sector. His work involves engaging with experts and sharing insights through various media platforms.

KN
Kalyn New

Roller Software

Kalyn New is a professional involved with Roller Software, contributing to the International Association of Amusement Parks and Attractions Expo with an emphasis on software scalability and integration.