Now, as technology continues to evolve, many companies are using network management solutions that are not keeping up with the times.
Whether it’s an enormous company with its own fiber network or a small business with only two users, utilizing the six pillars of a web-based system, having a geographic information system platform, achieving data integrity, having a single database, having a functional output and making sure the product has a high level of usability ultimately will be beneficial for companies in the modern world.
“I keep going back to the competitive nature of the marketplace now versus 10 years ago. Companies are understanding that their poor customer service, whether it’s out of effort, whether it’s out of data integrity, in this case, it doesn’t really matter. The customer is unhappy,” he said. “I think the companies with good data integrity have been allowed to respond faster to outages, to get their network up and running faster and to understand, when a customer calls, where they’re at.”
Around 40% of service providers are still using a legacy architecture, which Sutton said can lead to higher costs in addition to frustration for customers down the line.
“We’re seeing companies have to really adapt and become more competitive in their local areas, and this competition has really led to the adoption of higher-performance systems to be able to better service their customers,” Sutton said.
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