AI-Powered Exit Technology Can Ease Checkouts, But Larger Stores May Grapple with Scalability Issues

Mashgin Banner Ad


In recent developments, Sam’s Club has initiated the deployment of AI-powered exit technology across more than 120 of its retail locations, aiming to enhance customer experience by significantly reducing wait times. This move emerges as a contrasting response to Amazon’s recent pullback from its Just Walk Out technology, which allowed customers to shop without the need for a traditional checkout process. As the retail sector grapples with the integration of AI technologies, the question arises: In what ways does enhancing checkout technology with AI directly improve the customer experience?

Dr. Dinesh Gauri, a Professor of Marketing at the University of Arkansas and an expert in retail and grocery market research, provides insightful analysis of the potential and limitations of these emerging technologies in the retail sector. His expertise illuminates the strategic implementation and scalability challenges associated with these technologies in different retail environments.

Key takeaways from Dr. Gauri’s analysis include:

  • Scalability Concerns: AI-powered exit technology like the one implemented by Sam’s Club may not be ready for use in larger stores with extensive inventories due to scalability issues.
  • Trial and Learning Approach: Sam’s Club’s strategy of applying this technology in smaller stores first provides a valuable learning curve that could inform potential rollouts in larger Walmart stores.
  • Customer Experience Enhancement: If successfully implemented, these technologies promise to significantly improve the checkout experience, thereby enhancing overall customer satisfaction.
  • Competitive Advantage: As the retail landscape becomes more competitive, even minor technological advancements can provide significant leverage in attracting new members and retaining existing ones.
  • Industry Benchmarking: Other major retailers and grocers should closely monitor these developments, as successful implementation by Sam’s Club could set a new standard for customer service and efficiency in the sector.

Dr. Gauri’s analysis underscores that while the path forward hinges on technological innovation, it requires careful consideration of practical aspects, ensuring that AI solutions boost efficiency in customer service.

Article written by MarketScale.

Follow us on social media for the latest updates in B2B!



innovations in healthcare
Innovations in Healthcare: A Discussion with Dr. Craig Joseph at HIMSS 2024
May 24, 2024

Innovations in healthcare were easy to spot at the recent HIMSS 2024 conference. Healthcare Rethink’s Brian Urban caught up with one of those innovators for a live discussion at HIMSS 2024. podcast, Their conversation opens a window and dialogue into the cutting-edge trends reshaping healthcare technology today. This episode features Dr. Craig Joseph, the…

Read More
Preventing burnout
Achieving Professional Growth and Preventing Burnout: The Importance of Time Management and Support Networks in a Fast-Paced World
May 23, 2024

In today’s fast-paced world, balancing professional growth with personal well-being is more crucial than ever. With the rise of remote work, digital transformation, and the constant hustle culture, finding this balance has become a significant challenge for many. A survey conducted by Deloitte suggests that a whopping 77% of professionals experience burnout at work….

Read More
Fan-Centric Business Transformation
Prop Room
May 23, 2024

In this episode of the Fans First series, Jesse Cole, the mastermind behind the Savannah Bananas, shares with us that in the vibrant world of marketing, creativity knows no bounds—a philosophy embodied by a prop room and studio teeming with eclectic costumes and outlandish ideas. This creative hub, seemingly disconnected from conventional themes like bananas,…

Read More
Ace Gardner and Jacob Lewis discuss NIL Deals and Transfer Portals
NIL Deals and Transfer Portals are Also Impacting College Staff and Their Roles
May 23, 2024

College sports is undergoing a significant transformation with the advent of Name, Image, and Likeness (NIL) rights and the increasing prevalence of transfer portals. These changes are reshaping how college staff operate, presenting both opportunities and challenges. With the rise of NIL deals and transfer portals, understanding the behind-the-scenes impact on college coaching staff…

Read More