How Do You Make Sense of Call Recording Data? with Bruce Kaskey of OrecX


On today’s podcast, MarketScale host Tyler Kern sits down with Bruce Kaskey, COO and Co-founder of OrecX, a company that specializes in call recording technology in order to help businesses understand and make actionable decisions around customer conversations and how their employees deal with those clients.

OrecX has joined us on the podcast before, breaking down the benefits and varied applications for call recording technology from how it impacts the CEO to how it impacts the call center. This time around, Kaskey spoke about the importance of collecting data and making better, actionable decisions based on those findings. He details the technologies that allow data capture and how those have come a very long way since the reel-to-reel recording days in the late 1980s.

With today’s advanced digitization, businesses are able to record screens of all types; with software like OrecX’s, companies can then easily search data based on a number of criteria in order to find calls that are under or over a certain minute mark, or at a particular time, and more easily find calls that may stand out with unique insight or need to be addressed if dealing with an underperforming employee.

Kaskey explains how OrecX’s clients range from financial markets to call centers and from startups to small businesses, and since there is an immense amount of metadata they need to analyze, each solution has to be handcrafted to meet the clients’ objective.

Give this podcast a listen to hear how open source software for call recording is ultimately enabling businesses to be more flexible, providing each client even more options (like AI) and integration that are leading the industry forward.

For the latest news, videos, and podcasts in the Software & Electronics Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!
Twitter – @TechMKSL
Facebook –
LinkedIn –

Follow us on social media for the latest updates in B2B!



telecom project success in healthcare
Telecom Project Success in Healthcare Usually Comes Down to Working with the Right Decision Maker
April 15, 2024

In the rapidly evolving landscape of healthcare technology, telecommunications plays a crucial role. As healthcare providers increasingly rely on digital solutions—from telemedicine to electronic health records—telecom companies are finding new opportunities and challenges in this sector. Successfully implementing telecom projects in healthcare requires a nuanced understanding of the industry’s legacy communications infrastructure, unique demands […]

Read More
visitor management systems
Enhance Security with Faster Adoption of Digital Visitor Management Systems
April 15, 2024

As workplaces evolve into hybrid environments, the urgency to replace traditional paper logbooks with advanced digital visitor management systems has become a critical focus for organizations aiming to bolster security. The reliance on outdated methods poses significant security risks, a concern highlighted by increasing incidents of unauthorized access and data breaches globally. This pressing […]

Read More
access control
Redefining Access Control: Mobile Credentials Integrate Security, Privacy, and IT Seamlessly
April 15, 2024

As businesses increasingly lean on technology to enhance security and operational efficiency, the topic of access control has surged to the forefront. This rise is particularly driven by advancements in mobile credential technology—a shift from traditional physical credentials to digital solutions hosted on personal devices like smartphones. The growing ubiquity of smartphones and heightened […]

Read More
brick-and-mortar store resurgence
Unique In-Store Experiences Are Driving a Brick-And-Mortar Retail Resurgence
April 15, 2024

What’s behind the recent brick-and-mortar store resurgence? Could it be that big box stores recognize the one-of-a-kind shopping experiences that can occur in person? Finding unique ways to capitalize on those in-store experiences may lead to a brighter future for retail. Big box stores are reasserting the importance of their physical presence, continuing to […]

Read More