What Does the Field Technician of 2025 Look Like?

In the past 10 to 15 years, there’s been an explosion of technology innovations devoted to driving technician productivity. Bartos said there is a significant focus on the revenue aspect of field service teams. “[Technicians] are high-value technical experts on any field staff. The technicians we work with frequently are fixing major problems on major machines doing major things for major companies,” he said.

Keeping these valued technicians with a company makes it essential to continue innovating the tools they need to do more when resources are continually in shorter and shorter supply. Many companies in the field service industry find it difficult to obtain the skilled technicians they need.

To get to 2025, one needs to see what’s happening right now in 2021. Bartos said data analytics on machines themselves are a more frequent occurrence with edge computing, and that will increase over the next several years. While these technologies are not new – they’ve been available since the early 2000s – Bartos believes we’re at a point in 2021 where companies can capitalize on this data.

What about the technologies coming down the pike that companies may be experimenting with, but are by no means commonplace in 2021? Augmented reality is one such technology Pandl and Bartos recognized as a possibility, but both agreed that customers are not quite ready for it. However, peer-to-peer enablement structures are a method Bartos sees growing in strength in the next few years. And, in the next four years, Bartos said IoT would become much more actionable and tie in more deeply to the entire service and logistical process.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

College admissions
Getting Elite Level Support for College Admissions with ESAI Founder Julia Dixon
May 12, 2025

College admissions have long favored those with access—whether that’s legacy ties, zip code advantages, or the ability to afford pricey private consultants. But now, the game is changing. Artificial Intelligence is emerging as a powerful equalizer in education, and one startup is turning that promise into reality. Just days ago, Shark Tank investor Mark…

Read More
AI
Classroom AI: Who Should It Serve First—Teachers or Students?
May 12, 2025

Artificial intelligence is rapidly transforming nearly every sector, and education is no exception. As AI capabilities evolve, tech giants like OpenAI, Google, and Meta have increasingly showcased education as a core use case in product rollouts. But the tools being created often split along a critical divide: are they meant for teachers, or for…

Read More
Human Intelligence
JUST THINKING… About Artificial Intelligence vs. Human Intelligence with Dr. Michael Harvey
May 12, 2025

As artificial intelligence continues to evolve at lightning speed, the conversation is shifting from what AI can do to what it should do—and how it compares with, or complements, the uniquely human traits we bring to learning, work, and society. While schools grapple with AI’s integration into classrooms, some educators are asking a deeper question:…

Read More
future of remote work
Productivity, Happiness and the Future of Remote Work with Steven Puri
May 12, 2025

Remote work is no longer an experiment, it is a daily reality for millions. Yet, as teams seek focus and fulfillment outside the traditional office, the challenges of productivity and isolation have intensified. Studies show that nearly 70 percent of remote workers struggle with burnout and distractions. Amid this tension, platforms that blend emotional well-being…

Read More