What Does the Field Technician of 2025 Look Like?

In the past 10 to 15 years, there’s been an explosion of technology innovations devoted to driving technician productivity. Bartos said there is a significant focus on the revenue aspect of field service teams. “[Technicians] are high-value technical experts on any field staff. The technicians we work with frequently are fixing major problems on major machines doing major things for major companies,” he said.

Keeping these valued technicians with a company makes it essential to continue innovating the tools they need to do more when resources are continually in shorter and shorter supply. Many companies in the field service industry find it difficult to obtain the skilled technicians they need.

To get to 2025, one needs to see what’s happening right now in 2021. Bartos said data analytics on machines themselves are a more frequent occurrence with edge computing, and that will increase over the next several years. While these technologies are not new – they’ve been available since the early 2000s – Bartos believes we’re at a point in 2021 where companies can capitalize on this data.

What about the technologies coming down the pike that companies may be experimenting with, but are by no means commonplace in 2021? Augmented reality is one such technology Pandl and Bartos recognized as a possibility, but both agreed that customers are not quite ready for it. However, peer-to-peer enablement structures are a method Bartos sees growing in strength in the next few years. And, in the next four years, Bartos said IoT would become much more actionable and tie in more deeply to the entire service and logistical process.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!


NRF 2022 Retail's Big Show
What’s in the Shopping Cart for the 2022 National Retail Federation’s Big Show?
January 14, 2022
 In just a few short days, from January 16th through the 18th, the National Retail Federation will launch Retail’s Big Show in the shopping capital of the world, New York City. As retail Read more
Schools Struggle to Reach Their Education Technology Goals. Here’s Why and How To Fix It.
January 14, 2022
As we hit the two-year mark of the COVID-19 pandemic, the education sector continues to struggle in adjusting to virtual and hybrid education at scale. In 2020, McKinsey estimated that, due to COVID Read more
85% of Clinical Drug Trials Face Delays. What's the True Cost?
85% of Clinical Drug Trials Face Delays. What’s the True Cost?
January 14, 2022
  Clinical trials can save lives and provide new ways to treat disease. The industry estimates that 85% of all clinical trials face delays due to patient enrollment. Understanding that challenge Read more