Touchscreen Kiosks Alleviate Wait Times, Delight Consumers

Touchscreen kiosks have been making life easier for decades. From the first ATMs to checking in at airports, touchscreens have provided a way for customers to complete transactions without the help of an employee. In the 21st century, touchscreen kiosks are popping up in both new and old venues, continuing to help people do what they need to do faster. This translates to shorter wait times and queuing lines, and overall improved customer experiences. To illustrate how effective this application is, we’re sharing three use cases that demonstrate the benefits of touchscreen kiosks.

Fans Order Food Faster

When grabbing a snack or a beer means diehards are missing potential game-changing moments, long concession lines top the list of complaints by sporting event fans. In fact, some may consider it such a deterrent that they would rather go without than walk away from the action. In 2017, the Philadelphia Phillies’ food service provider, Aramark, provided a solution by introducing touchscreen food ordering kiosks at Citizens Bank Park. According to an article from PHL 17, the self-ordering kiosks allows customers to customize their orders and pay at the kiosk with a credit card.[1] Once the customer pays, they receive a ticket, then pick up their order at a window. Currently, there is a limited menu on the kiosk, but it’s expected to expand. The kiosks not only offer convenience to their fans, but allows the park to reap more revenue by providing an alternative to long queuing lines.

Check In or Out with Ease

The hospitality industry is built on service, but that doesn’t necessarily have to entail human interaction. The Real Self-Service Economy found that 40% of consumers surveyed prefer self-service to human contact.[2] This may be especially true for younger generations that are true digital natives. Good service is much different for these groups versus older generations, as good service to them often means self-service.

Hotels have long had Express Checkout services, but those were just drop boxes for keys. Today, however, touchscreen kiosks are making it easier to both check in and out of hotels. These new self-serve interfaces not only provide key drops, but offer many more convenient services to accommodate lodgers as well. Guests can check in and scan their credit cards for incidentals. Upon checkout, they can review charges to ensure their validity, make payments for remaining balances, and print receipts for accounting purposes.

Healthcare Check-In Improves the Patient Experience

Typically, when you check in to a hospital or for a doctor visit, it requires multiple steps and conversations. In the case of scheduled surgeries or appointments, patients shouldn’t have to deal with the extra stress of wait times and long lines. Because healthcare organizations already have the patient associated data in their systems, some are implementing touchscreen kiosks for registration. In a Health Leaders Media article, they followed the adoption of kiosks at a clinic in Houston. After just one year of use, they found the wait to be 2.44 minutes, which far surpassed the national average of 21.3 minutes.[3] Patient satisfaction can be the difference in ratings and return visits—to ensure satisfaction, hospitals should reduce frustrating wait times with check in kiosks.

These use cases barely skim the surface of the possible applications in which touchscreen kiosks can alleviate wait times and queuing lines. Here at Mimo Monitors, we provide commercial-grade, high quality small touchscreens to improve customer experiences and satisfaction by facilitating convenient, easier interaction in a wide variety of industries. Learn more about our kiosk solutions and how you can use them to improve your processes.

Read more at mimomonitors.com

 

[1] http://phl17.com/2017/05/11/phillies-debut-new-touchscreen-kiosks-allowing-fans-to-order-food-quickly/

[2] https://www.slideshare.net/stevenvanbelleghem/the-self-serving-economy/11

[3] http://www.healthleadersmedia.com/leadership/patient-check-technologies-cut-cost-wait-times?page=0%2C1#

Follow us on social media for the latest updates in B2B!

Image

Latest

Women's empowerment
Seizing the Narrative: The Transformative Impact of Storytelling on Women’s Empowerment
April 19, 2024

With gender equality becoming a significant global agenda, the narrative around women’s empowerment is more relevant than ever. Amid rising awareness and shifting societal norms, women are increasingly seeking avenues for self-expression and empowerment. A recent study by the Global Gender Gap Report highlights that while progress is being made, substantial efforts are still […]

Read More
V2G technology
Plug into the Future: Decoding V2G for Utility Applications
April 19, 2024

Brian Rudy from Verizon IoT and Melissa Chan of Fermata Energy explore the cutting-edge potential of vehicle-to-grid (V2G) technology at DISTRIBUTECH 2024. Their discussion highlights how this innovation transforms electric vehicles into dynamic energy storage units, capable of stabilizing the grid by storing and discharging power as needed. This technology represents a significant shift […]

Read More
zero trust architecture
Secure Grid Modernization with Zero Trust Architecture
April 19, 2024

Ray Bauer of Verizon Business engages with Del Rodriguez from Palo Alto Networks at DISTRIBUTECH 2024. Rodriguez shares insights into the significance of cybersecurity within the utility sector, particularly in light of increasing cyber threats and the convergence of IT and operational technology (OT). Bauer and Rodriguez discuss Palo Alto Networks’ initiatives to enhance […]

Read More
private wireless networks
Private Wireless Networks
April 19, 2024

Verizon host Wayne Weeks discusses the evolving utility industry with John Gaster, CEO of KSI Data Sciences at DISTRIBUTECH 2024. Together, they explore how KSI focuses on harnessing data from remote sensing devices to enhance the safety, efficiency, and cost-effectiveness of utility operations. Gaster emphasizes the significant role of AI and machine learning in […]

Read More