Why Open Source Call Recording Solutions Are King with Omar Ramsaran

 

Monitoring calls can be a pain, especially figuring out how to access the recordings of calls once the’ve been carried out. Whether a call center looking to keep quality high or salesmen going over best practices, it should be easy to grab a call that has been recorded and analyze it quickly without technical issues.

After a long reign of a self-contained, black-box solution, things are shifting to open-source recording software.

Omar Ramsaran, VP of Customer Support for OrecX, says open-source solutions for call-recording platforms are the future but also in many ways the present with the company’s OrekaTR solution perfect for the pandemic era because of its ease of use regardless of device or location.

“Some of the benefits of using open components are the software becomes platform and operating system agnostic, so things such as Java, C++, etc., these are cross-platform and easy to support,” he said. “It does simplify the deployment, it makes OrekaTR easy to support, it fits right in with the existing IT infrastructure at the physical level but also at the human level. What that means is system administrators or network administrators … can easily install and support the software themselves since their existing skills can be applied.”

That might not be the case with a black-box solution which, while it may be designed to be plug and play, will require its own setup particular to the specific device.

OrecX’s platforms, on the other hand, are accessible on modern browsers and sometimes, Ramsaran said, seems too good to be true. Yet, it is true.

“It does bring up a lot of questions during our pre-sales interviews with clients because it’s just not believable for some how quickly it can be deployed and start recording – and start to provide value the moment it starts recording and the end users are able to go and start working with it the moment it’s there,” he said.

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

mentorship
WAVIT’s Mentorship Program: Cyndie Nelson on Building Careers Through Guidance
July 19, 2025

The AV industry, like many others in tech, often thrives on innovation—but it’s mentorship that sustains it. Behind every successful professional is often a mentor who provided guidance, shared hard-earned lessons, and opened doors that might have otherwise stayed shut. Programs like WAVIT (Women in AV/IT) bring this spirit of mentorship into focus by intentionally…

Read More
mentorship
Empowering Innovation: Kim Porter’s Role in the WAVIT Mentorship Program
July 19, 2025

In an industry where innovation often hinges on experience, mentorship is the bridge that connects the wisdom of the past with the promise of the future. Engineering, especially in the mechanical domain, is traditionally seen as a discipline of precision, but its culture is just as vital as its calculations. That’s why programs like WAVIT’s…

Read More
mentorship
Passion, Power, and the Mentorship Paradigm Shift in Tech
July 19, 2025

In today’s rapidly evolving tech world, mentorship has emerged as more than a professional development tool—it’s a powerful human connection that fosters resilience, purpose, and authenticity. Particularly for women in engineering and STEM, mentorship isn’t just about career guidance; it’s a lifeline to navigating environments where their voices may still fight to be heard. While…

Read More
AV
Lessons in Leadership: Mitek’s Cyndie Nelson on the Power of Mentoring Women in AV Technology
July 19, 2025

Mentorship has long been considered a cornerstone of professional development, but in the fast-evolving world of AV technology and sales, its value has never been more evident. The unspoken nuances of tradecraft—those bits of wisdom not found in textbooks—are often only accessible through the lived experience of mentors. Particularly for women in traditionally male-dominated industries,…

Read More