Why Open Source Call Recording Solutions Are King with Omar Ramsaran

 

Monitoring calls can be a pain, especially figuring out how to access the recordings of calls once the’ve been carried out. Whether a call center looking to keep quality high or salesmen going over best practices, it should be easy to grab a call that has been recorded and analyze it quickly without technical issues.

After a long reign of a self-contained, black-box solution, things are shifting to open-source recording software.

Omar Ramsaran, VP of Customer Support for OrecX, says open-source solutions for call-recording platforms are the future but also in many ways the present with the company’s OrekaTR solution perfect for the pandemic era because of its ease of use regardless of device or location.

“Some of the benefits of using open components are the software becomes platform and operating system agnostic, so things such as Java, C++, etc., these are cross-platform and easy to support,” he said. “It does simplify the deployment, it makes OrekaTR easy to support, it fits right in with the existing IT infrastructure at the physical level but also at the human level. What that means is system administrators or network administrators … can easily install and support the software themselves since their existing skills can be applied.”

That might not be the case with a black-box solution which, while it may be designed to be plug and play, will require its own setup particular to the specific device.

OrecX’s platforms, on the other hand, are accessible on modern browsers and sometimes, Ramsaran said, seems too good to be true. Yet, it is true.

“It does bring up a lot of questions during our pre-sales interviews with clients because it’s just not believable for some how quickly it can be deployed and start recording – and start to provide value the moment it starts recording and the end users are able to go and start working with it the moment it’s there,” he said.

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Latest

Finishing Industry Trends and Challenges: Manufacturing A Stronger Standard
July 2, 2022
This episode of Manufacturing A Stronger Standard is live from FABTECH 2021. Host and President of LestaUSA and DeGeest Corp. Derek DeGeest, talked with Scott Francis, editor-in-chief of Products Finishing, the Read more
Manufacturing a Stronger Standard: Richard Wilcox and LestaUSA Increasing Customers’ Production with New Automation Systems
July 2, 2022
Achieving automation on the finishing side requires many pieces—two of the most important being the conveyor system and robotics. Host of Manufacturing a Stronger Standard Derek DeGeest spoke with Systems Sales Read more
Manufacturing a Stronger Standard: Nordson Customer Success with LestaUSA Technology
July 2, 2022
Derek DeGeest was back at FABTECH 2021 for another Manufacturing a Stronger Standard conversation. He spoke with Frank Mohar, Regional Sales Manager at Nordson, about the partnership between the companies and Read more