Why Open Source Call Recording Solutions Are King with Omar Ramsaran


Monitoring calls can be a pain, especially figuring out how to access the recordings of calls once the’ve been carried out. Whether a call center looking to keep quality high or salesmen going over best practices, it should be easy to grab a call that has been recorded and analyze it quickly without technical issues.

After a long reign of a self-contained, black-box solution, things are shifting to open-source recording software.

Omar Ramsaran, VP of Customer Support for OrecX, says open-source solutions for call-recording platforms are the future but also in many ways the present with the company’s OrekaTR solution perfect for the pandemic era because of its ease of use regardless of device or location.

“Some of the benefits of using open components are the software becomes platform and operating system agnostic, so things such as Java, C++, etc., these are cross-platform and easy to support,” he said. “It does simplify the deployment, it makes OrekaTR easy to support, it fits right in with the existing IT infrastructure at the physical level but also at the human level. What that means is system administrators or network administrators … can easily install and support the software themselves since their existing skills can be applied.”

That might not be the case with a black-box solution which, while it may be designed to be plug and play, will require its own setup particular to the specific device.

OrecX’s platforms, on the other hand, are accessible on modern browsers and sometimes, Ramsaran said, seems too good to be true. Yet, it is true.

“It does bring up a lot of questions during our pre-sales interviews with clients because it’s just not believable for some how quickly it can be deployed and start recording – and start to provide value the moment it starts recording and the end users are able to go and start working with it the moment it’s there,” he said.

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!


IC System's dedicated team
IC System – Meet Our Collectors
November 29, 2023

At IC System, the language of empathy speaks louder than the transactions of debt collection. In a compelling video feature, IC System’s dedicated team casts a spotlight on their unique approach—combining heartfelt empathy with innovative solutions to navigate the often challenging landscape of financial obligations. IC System champions a path of compassion, delving deep […]

Read More
IC System team members
Why Nice People Work at IC System
November 29, 2023

This video highlights one of the core values that drives IC System – People. Hear from IC System team members as they share their experiences and insights on how IC cultivates a family-like atmosphere built on genuine human connection. Key takeaways: People come first: IC focuses on building strong relationships, both with customers and […]

Read More
Architectural Specifications
Draper Adds Architectural Specifications Manager in South Central U.S.
November 29, 2023

(Spiceland, Ind.) – Draper, Inc., has announced the addition of an Architectural Specifications Manager for the south-central United States. Jay Linville joins Draper after more than 30 years of experience working with the architectural community—including major players in the commercial window shading industry. “Jay’s experience working with architects specifying solar control solutions for major commercial […]

Read More