Articles by tag: call recording
Companies have been using audio capture for decades, and it’s seen many evolutions. Now, organizations are using it across the enterprise to drive improvement and insights. To get a view of the industry and what’s new, MarketScale Radio host Daniel Litwin spoke with Steve Kaiser, Co-Founder and CEO of OrecX, a developer of call recording software. […]
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Podcasts
Software and Technology: COVID’s Lasting Effects On Call Centers
The story of call centers at the beginning of the COVID-19 pandemic mirrored that of many industries. The understanding of the dangerous of the coronavirus sent offices scrambling as they looked to allow employees to work safely but effectively from their homes. The call center industry also was faced with the fact that recordings […]
Podcasts
Why Open Source Call Recording Solutions Are King with Omar Ramsaran
Monitoring calls can be a pain, especially figuring out how to access the recordings of calls once the’ve been carried out. Whether a call center looking to keep quality high or salesmen going over best practices, it should be easy to grab a call that has been recorded and analyze it quickly without technical […]
Podcasts
Tips for Ensuring Your Call Center Is Compliant with Data Privacy Regulations
Are you call-recording compliant? The answer is pretty murky, actually, depending on the country or state you’re located in. That uncertainty is leaving call center managers fearful for their own compliance, according to a survey conducted by OrecX, a Chicago-based company that provides contact centers with call-recording software for customer service, compliance and employee […]
Business Services
Innovative Ways to Use Call Recordings for Marketing and More
On this episode of our Software & Technology Podcast, host Tyler Kern sat down with frequent guest Kevin Levi, vice president of marketing for OrecX, to discuss innovative ways to use customer call recordings for smart, informed marketing campaigns and other uses. OrecX provides contact centers and Business Voice Over IP Providers with full-featured, […]
Podcasts
Open Source Call Recording for a Comcast World
Comcast Business VoiceEdge customers often have dynamic needs for their respective businesses, but one common challenge is a lack of a recorded voice solution for both compliance and quality control measures. On this episode of the Software and Technology Podcast, host Tyler Kern sat down with Tim Kunkel, sales executive for OrecX, to discuss […]
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Small Retailers are at the Forefront of Economic and Community Revival
As big-box retailers like Walmart and Target continue to expand their physical storefronts, small business retailers are carving out a niche by integrating deeply with their local communities. These local shops, unlike their gigantic counterparts, are leveraging their brick-and-mortar presence to enhance community ties and foster local economies. While large retailers invest in blending […]
When Using & Safeguarding Mass Amounts of Captured Data From Facility Monitoring Devices and Environments, Make it Meaningful
One of the many topics of ISC West 2024 was how the industry could overcome the strategic challenge of managing and safeguarding the massive amounts of data collected from facility monitoring devices. Cathal Walsh, the Vice President and Chief Security Officer at Guidepost Solutions, engages deeply with this issue and offered insights on refining […]
Implementation of Digital Strategies is Helping Smaller Retailers Finally Compete Against Big Box Stores
Some smaller brands and boutiques are setting examples that larger corporations could follow. Smaller and mid-sized retailers are now effectively competing against their larger retail counterparts by utilizing digital innovations. By implementing digital strategies, smaller retailers are enhancing customer value and operational efficiency. On an informative segment of an Experts Talk retail roundtable to […]
Perimeter Data is Transforming Security Operations from Reactive to Proactive
Recent technological advancements and strategic implementations have significantly bolstered the security of critical infrastructures. At a U.S. Army base, the trial of AI-powered facial recognition for perimeter monitoring illustrates how cutting-edge technology is being deployed to enhance threat detection and response. Concurrently, the critical role of physical defenses, such as perimeter fencing, is still […]