Articles by tag: call recording

Trends, Challenges, and Opportunities for Enterprise Audio Capture

Companies have been using audio capture for decades, and it’s seen many evolutions. Now, organizations are using it across the enterprise to drive improvement and insights. To get a view of Read more

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What Makes Pumpkin Spice Season a $500 Million Industry
August 18, 2022
 Much like Halloween decorations appearing in stores during the month of August and Christmas décor taking up prime retail real estate in October, the arrival of beloved pumpkin spice products Read more
Oncology and Technology with Carevive: Applying Oncology Expertise at Scale Part IV
August 18, 2022
 Carevive exists to improve the lives of cancer patients. But doing that, can’t be accomplished without integrating real-time solutions into cancer centers around the nation. In Part Four of Read more
CurveBeam Connect: The Benefits of Weight-Bearing CT Scans for Orthopaedic Foot and Ankle Injuries
August 18, 2022
 Fall is coming, and so is CurveBeam’s Annual User Meeting, held this year from Oct 17-19 in Kent Island, MD. CurveBeam’s Director of Marketing, Vinti Singh, sat down with one of this year’s featured speakers to Read more
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Trends, Challenges, and Opportunities for Enterprise Audio Capture
May 27, 2021
Companies have been using audio capture for decades, and it’s seen many evolutions. Now, organizations are using it across the enterprise to drive improvement and insights. To get a view of Read more
Software and Technology: COVID’s Lasting Effects On Call Centers
March 9, 2021
  The story of call centers at the beginning of the COVID-19 pandemic mirrored that of many industries. The understanding of the dangerous of the coronavirus sent offices scrambling as they Read more
Why Open Source Call Recording Solutions Are King with Omar Ramsaran
November 17, 2020
  Monitoring calls can be a pain, especially figuring out how to access the recordings of calls once the’ve been carried out. Whether a call center looking to keep quality high or salesmen Read more
Tips for Ensuring Your Call Center Is Compliant with Data Privacy Regulations
December 10, 2019
  Are you call-recording compliant? The answer is pretty murky, actually, depending on the country or state you're located in. That uncertainty is leaving call center managers fearful Read more
Innovative Ways to Use Call Recordings for Marketing and More
July 11, 2019
  On this episode of our Software & Technology Podcast, host Tyler Kern sat down with frequent guest Kevin Levi, vice president of marketing for OrecX, to discuss innovative ways to use Read more
Open Source Call Recording for a Comcast World
May 21, 2019
  Comcast Business VoiceEdge customers often have dynamic needs for their respective businesses, but one common challenge is a lack of a recorded voice solution for both compliance and Read more