Articles by tag: call centers
The story of call centers at the beginning of the COVID-19 pandemic mirrored that of many industries. The understanding of the dangerous of the coronavirus sent offices scrambling as they looked to allow employees to work safely but effectively from their homes. The call center industry also was faced with the fact that recordings […]
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Podcasts
Why Open Source Call Recording Solutions Are King with Omar Ramsaran
Monitoring calls can be a pain, especially figuring out how to access the recordings of calls once the’ve been carried out. Whether a call center looking to keep quality high or salesmen going over best practices, it should be easy to grab a call that has been recorded and analyze it quickly without technical […]
Podcasts
Voice Data is Still a Business’ Greatest Tool
According to Craig McCue, Vice President of Sales and Business Development for OrecX, 60 percent of companies’ customer interaction data comes from voice data. Most people might seem to prefer emails or texts to phone calls these days, but the statistic is true, and yet a lot of companies don’t understand how impactful this […]
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Cyber Shift: The Transition from Physical to Digital Security
How can the security industry effectively navigate the shift from traditional physical security measures to prioritizing cybersecurity in its sales and integration strategies? The transition from physical to digital security solutions was a major theme at the International Security Conference & Exposition West 2024 held earlier this month. Dan Gundry, the host of NOC Your […]
Security Operations Improvements Will Come Via Worker Empowerment
The security industry can harness technological tools to optimize workflows and to help further enhance operational efficiency. Much of that can come via retooling, and educating, the labor force to enhance operations within security and control centers. In an episode of MarketScale’s premier roundtable discussion show, Experts Talk, previewing major trends for ISC West […]
Smart City Technologies Rely on Edge Computing for Responsive Disaster Recovery
How can smart city technologies enhance local and national response efforts, particularly in disaster recovery scenarios like the Virginia Beach flood resilience initiative? Dustin Seetoo, a Rugged Edge Computing Industry Leader, suggests that the intersection of IoT and rugged edge computing is critical for deploying resilient and responsive smart city solutions. “Specifically, in this […]
Augmented Reality vs. Virtual Reality in Dentistry
Augmented Reality (AR) and Virtual Reality (VR) technologies are paving the way for groundbreaking advancements in dentistry, particularly in enhancing the precision and efficiency of dental procedures. Though often mentioned in the same breath, these technologies offer distinct experiences and have varied applications in dental practice. The Distinction Between AR and VR in Dentistry […]