Articles by tag: call centers

Software and Technology: COVID’s Lasting Effects On Call Centers

  The story of call centers at the beginning of the COVID-19 pandemic mirrored that of many industries. The understanding of the dangerous of the coronavirus sent offices scrambling as they Read more

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What Makes Pumpkin Spice Season a $500 Million Industry
August 18, 2022
 Much like Halloween decorations appearing in stores during the month of August and Christmas décor taking up prime retail real estate in October, the arrival of beloved pumpkin spice products Read more
Oncology and Technology with Carevive: Applying Oncology Expertise at Scale Part IV
August 18, 2022
 Carevive exists to improve the lives of cancer patients. But doing that, can’t be accomplished without integrating real-time solutions into cancer centers around the nation. In Part Four of Read more
CurveBeam Connect: The Benefits of Weight-Bearing CT Scans for Orthopaedic Foot and Ankle Injuries
August 18, 2022
 Fall is coming, and so is CurveBeam’s Annual User Meeting, held this year from Oct 17-19 in Kent Island, MD. CurveBeam’s Director of Marketing, Vinti Singh, sat down with one of this year’s featured speakers to Read more
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Software and Technology: COVID’s Lasting Effects On Call Centers
March 9, 2021
  The story of call centers at the beginning of the COVID-19 pandemic mirrored that of many industries. The understanding of the dangerous of the coronavirus sent offices scrambling as they Read more
Why Open Source Call Recording Solutions Are King with Omar Ramsaran
November 17, 2020
  Monitoring calls can be a pain, especially figuring out how to access the recordings of calls once the’ve been carried out. Whether a call center looking to keep quality high or salesmen Read more
Voice Data is Still a Business’ Greatest Tool
April 10, 2019
  According to Craig McCue, Vice President of Sales and Business Development for OrecX, 60 percent of companies’ customer interaction data comes from voice data. Most people might seem to Read more