Articles by tag: customer support

Customer Support and the Need to Embrace Change

Customer Support

Analyzing customer support, experience, technology, and processes at Amphenol Broadband Improving operations, identifying issues and find new solutions and better experiences for customers. Pre-pandemic, the system was manual and once the pandemic hit there was a real disconnect with people working from home. Smooth and effective customer service is critical to the success of nearly…

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Industrial IoT
Holistic Customer Support for the Fueling Industry

From convenience store chains to fleets, companies in this industry deploy a wide range of specialized projects, software, and operations to ensure success. Titan Cloud’s Chief Revenue Officer, John Donnelly, gathered a panel of Titan Cloud experts and industry professionals from the c-store and fueling sectors to dive into the enterprise support needed to make…

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Fiberside Chat - RSi
How to improve the Customer Experience in Telecoms with Tech

Improving the support, experience and success of customers is the ultimate service goal for any industry or organization, and it is especially critical in telecom. Jay Anderson, CTO, Fiberlight, knows how essential all three are to the overall success of both his customers and his company. He joined Cleide Lund, Director of Product Services at…

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Safety First
Safety First
January 6, 2025

At Polygon US, safety is more than just a guideline—it is the core of our activities, pervading through every project and facility. Our team continues to demonstrate an unwavering commitment to cultivating a secure environment, reflecting our dedication towards the welfare of our staff, clients, and society at large. Meticulous Risk Management Our work often…

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employer-built healthcare
Employer-Built Healthcare Plans: Controlling Costs and Transforming Care
January 6, 2025

The rising cost of healthcare continues to strain employers and employees alike. With premiums climbing at a rate outpacing inflation, many organizations are burdened with high costs and subpar outcomes. Employer-built healthcare models are emerging as a potential solution, enabling organizations to take control of their healthcare systems. According to the Kaiser Family Foundation,…

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Trade Education
Empowering the Next Generation Through Trade Education: Building Confidence, Career Paths, and Bright Futures
January 6, 2025

The U.S. is facing a critical shortage of skilled tradespeople, a challenge exacerbated by limited early exposure to the trades in schools. With projections showing a steady decline in the availability of qualified workers to support infrastructure and construction, programs like those led by Evin Jarrett are stepping in to bridge the gap. His…

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global perspectives on ADAS
Global Perspectives on ADAS and AD: LeddarTech’s Regional Insights
January 3, 2025

In this episode of the LeddarTech Lab Podcast, industry experts Clive Szeto, Hannah Osborn, and Alberto Santiago share a global perspective on the trends shaping ADAS and autonomous driving. Szeto highlights China’s strong interest in self-driving technology, Osborn discusses growing U.S. enthusiasm and the need for better system understanding, while Santiago emphasizes Europe’s focus on…

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