Articles by tag: customer support
Analyzing customer support, experience, technology, and processes at Amphenol Broadband Improving operations, identifying issues and find new solutions and better experiences for customers. Pre-pandemic, the system was manual and once the pandemic hit there was a real disconnect with people working from home. Smooth and effective customer service is critical to the success of nearly…
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Industrial IoT
Holistic Customer Support for the Fueling Industry
From convenience store chains to fleets, companies in this industry deploy a wide range of specialized projects, software, and operations to ensure success. Titan Cloud’s Chief Revenue Officer, John Donnelly, gathered a panel of Titan Cloud experts and industry professionals from the c-store and fueling sectors to dive into the enterprise support needed to make…
Fiberside Chat - RSi
How to improve the Customer Experience in Telecoms with Tech
Improving the support, experience and success of customers is the ultimate service goal for any industry or organization, and it is especially critical in telecom. Jay Anderson, CTO, Fiberlight, knows how essential all three are to the overall success of both his customers and his company. He joined Cleide Lund, Director of Product Services at…