Articles by tag: OrecX Article
Are you call-recording compliant? The answer is pretty murky, actually, depending on the country or state you’re located in. That uncertainty is leaving call center managers fearful for their own compliance, according to a survey conducted by OrecX, a Chicago-based company that provides contact centers with call-recording software for customer service, compliance and employee […]
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MiFID II & GDPR Critical Stats, Dates & Call Recording Implications
OrecX is an open source call recording software technology. OrecX is used today in 190+ countries and by millions of users. This graphic provides insight into two European regulations which affect the call recording industry and companies across virtually every market sector. Markets in Financial Instruments Directive II (MiFID II) is in effect right now, […]