Articles by tag: Troy Camplin Article
In gaming, retro is in. So, it should not be surprising that Nintendo is relaunching the miniature NES classic. Trey Fondren, owner of FX Game Exchange in Plano, Texas says he thinks this old console is making a comeback primarily due to the nostalgia factor. “The retro side of gaming is booming,” Fondren said. “It’s […]
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Amazon’s Drone Delivery Plan Brings Up New Logistical Issues
If there is one thing Amazon wants more than anything, it is to get delivery drones into the air. The main problem with drones involves the issue of safety. The last thing anyone wants is for delivery drones to drop out of the sky, crash into buildings, or get hijacked. Hijacked? Yes, part of the […]
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Smart Kiosks Look Like They Are Here to Stay
Self-order kiosks and similar technological innovations in ordering are starting to pop up practically everywhere. While there is little question that these kiosks were on their way, the drastic rise in the minimum wage in several major states and cities has certainly accelerated their deployment. The result has not been the full replacement of order-takers, […]
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How Are Businesses Using Coupons in a Digital Age?
While the traditional coupons you find in your newspaper or in the mail are in decline, that hardly means that the use of coupons has seen a downturn. Retailers have found providing coupons online to be the best way of reaching their customers, and even of rewarding regular customers. With the internet, it is easier […]
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Retailers Turning to Digital Experiences to Attract Millennials, Others
Retail businesses may wonder the degree to which AV applications are influencing their industry, whether it is worth making the investments and if those investments can help them survive the increasing presence of online retail. While a certain percentage of shoppers are moving online, there are still consumers who are interested in visiting brick-and-mortar stores. […]
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Reply.ai Improves Customer Service with Conversational AI Bots
Clara de Soto is Co-Founder of Reply.ai, a company that produces conversational bots for businesses to improve customer experience. In addition to being the co-founder, de Soto heads up strategy, marketing, business development, and strategic partnerships. With retail moving more and more toward embracing customer support as an extension of the sales process, de Soto […]
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The Resurgence of Brick-and-Mortar Stores: One-of-a-kind Shopping Experiences Are Turning Customers into Brand Ambassadors
In the convenient world of e-commerce, big box stores are seeing a resurgence. Chains like Dick’s Sporting Goods, Walmart, and Target are experimenting with one-of-a-kind shopping experiences that can turn casual shoppers into loyal fans. In a recent Experts Talk roundtable, Allen Adamson, Co-Founder at Metaforce, highlighted how one-of-a-kind shopping experiences make for exciting […]
Revolutionize Customer Engagement Through Digital Augmentations in Physical Retail
The digital transformation of retail experiences in physical stores has become crucial as big-box retailers strive to maintain their relevance and competitive edge in a digital era. These retailers are embedding interactive features and digital augmentations in their physical locations to offer unique, engaging customer experiences. This approach merges the tactile allure of in-store […]
Enthusiastic and Trained Employees can Enhance Experiences and Drive Success in Physical Retail
In today’s retail landscape, big-box retailers are emphasizing the importance of their physical locations, even as the digital marketplace continues to expand. Stores like Dick’s Sporting Goods and Walmart are not just maintaining their brick-and-mortar presence but are actively enhancing it with features like interactive elements and new store openings. This reassertion of the […]
The Coexistence of Big Box and Small Retail Relies on Synergistic Relationships
Despite being long time competitors, big box retailers and small local businesses can both coexist in ways that benefit the other. Of course, both retail formats are different but by maintaining their core business models, the two can bank and leverage their strengths and still be open to synergistic relationships. During an episode of […]