Articles by tag: Troy Camplin Article

If there is one thing Amazon wants more than anything, it is to get delivery drones into the air. The main problem with drones involves the issue of safety. The last thing anyone wants is for delivery drones to drop out of the sky, crash into buildings, or get hijacked. Hijacked? Yes, part of the…

Self-order kiosks and similar technological innovations in ordering are starting to pop up practically everywhere. While there is little question that these kiosks were on their way, the drastic rise in the minimum wage in several major states and cities has certainly accelerated their deployment. The result has not been the full replacement of order-takers,…

While the traditional coupons you find in your newspaper or in the mail are in decline, that hardly means that the use of coupons has seen a downturn. Retailers have found providing coupons online to be the best way of reaching their customers, and even of rewarding regular customers. With the internet, it is easier…

Retail businesses may wonder the degree to which AV applications are influencing their industry, whether it is worth making the investments and if those investments can help them survive the increasing presence of online retail. While a certain percentage of shoppers are moving online, there are still consumers who are interested in visiting brick-and-mortar stores….

Clara de Soto is Co-Founder of Reply.ai, a company that produces conversational bots for businesses to improve customer experience. In addition to being the co-founder, de Soto heads up strategy, marketing, business development, and strategic partnerships. With retail moving more and more toward embracing customer support as an extension of the sales process, de Soto…