Krow Knows Travel
Private aviation has seen significant changes since the COVID-19 pandemic, with increased demand and shifts in customer demographics. And in 2024, the private aviation industry continues to experience growth and challenges. The stakes are high for business owners and high-net-worth individuals considering private travel, as well as for the aviation industry itself, which must…
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Articles
Revolutionize Airline Loyalty Programs: Embrace Digital Innovation, Expand Flexible Rewards, and Prioritize Sustainability to Meet the New Era of Consumer Expectations
As the travel industry emerges from the shadows of the pandemic, it finds itself at a crossroads, particularly in the realm of airline loyalty programs. Historically seen as ancillary benefits to enhance customer retention, these programs have undergone a profound transformation, now standing at the heart of airline revenue strategies. This pivot has not…
Articles
The Culinary Compass: How Gastronomy Is Redefining Travel with Wayne Conte
In recent years, the global pandemic reshaped our relationship with travel and dining, propelling a surge in culinary tourism. As restrictions lifted, eager travelers began prioritizing unique dining experiences, often planning their journeys around coveted restaurant reservations. This shift reflects a broader trend where gastronomy is no longer a mere aspect of travel but…
Business Services
From Touchdowns to Takeoffs: Exploring the Super Bowl’s Private Jet Boom with Preston Holland
The latest episode of “Krow Knows” peers inside the electrifying private jet world amidst the Super Bowl frenzy, a time when the stars align in Las Vegas, not just for football but for a spectacle of private aviation unlike any other. As the city brims with celebrities, athletes, and the elite, the skies tell…
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Whole Health Index
Dr. Sam Ambewadikar returns to break down Anthem’s Whole Health Index (WHI)—a powerful tool that distills medical, social, environmental, and behavioral data into a single score (0–100) to identify members most at risk. By surfacing factors like transportation deserts, housing instability, or food insecurity, WHI enables Anthem care managers and advocates to proactively match members…
PCP Attribution Analysis
Dr. Sam Ambewadikar, RVP and Medical Director at Anthem National Accounts, joins Brent to unpack the power of primary care attribution analysis—a tool he helped pioneer to spotlight the clinical and financial impact of members not having an established PCP. Drawing from his background as a practicing pediatrician and claims analytics leader, Dr. Sam shares…
Sydney Health Demo
In this episode, Christina Firouztash, Executive Advisor of Digital Solutions at Anthem, gives a dynamic walkthrough of the Sydney Health app—Anthem’s flagship digital member experience. Christina showcases how Sydney delivers personalized, simple, and equitable navigation across benefits, including virtual care, pharmacy, financial transparency, and social services access. From contextual chatbots and ID card access to…
Pharmacy Part 1
In this episode, Brent chats with Katie Brennan, National Sales Director at CarelonRx, about making pharmacy benefits more accessible, consistent, and member-friendly. Katie spotlights Carelon new advanced home delivery model, which brings the pharmacy counter—and the pharmacist—into the member’s home. With fewer retail pharmacies offering extended hours and many patients lacking reliable transportation, CarelonRx is…
