Trusted Communications
The past year has forced enterprises to find new ways to connect and collaborate, and solutions like Microsoft Teams and Zoom have stepped to the forefront to help them do just that. However, now that reopening has commenced and the future of work is becoming clearer, it’s critical that organizations shore up their capabilities…
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Trusted Communications
How Federal Agency Voice Solutions Went from On-Premise to the Cloud
Not many people have the opportunity to do business with government agencies, and even fewer have the privilege to do so at the federal level. Bill Grabner, however, has done this for over 20 years. Before coming to Ribbon Communications about a year ago, Grabner, spent much of his career conducting sales with the federal…
Trusted Communications
Opportunities and Challenges in Teams Migrations with Brian Gregory
Communication and collaboration tools have never been more valuable for organizations. The need for them to be adaptable and flexible is also critical. Does it make sense to migrate to a unified platform that integrates all communication and collaboration in one? And what challenges do companies face? Sharing his expertise on the subject is Brian…
Trusted Communications
How Cyber Attacks Work. Why You need to Know.
Unfortunately, high profile cyber attacks have become the norm in recent years, with some of the world’s most recognizable brands falling victim to hacking. Marco Berger, Head of Utilities and Critical Infrastructures at Ribbon ECI, shared some insight into the anatomy of a cyber attack to help shed light on how companies can better prepare…
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Applications of Ribbon’s IT and Optical Network: Oil & Gas and Rail Industries with Sam Lisle
Critical infrastructure operators are facing new and emerging challenges regarding networking. For many, that means transitioning from legacy systems, providing greater security, and digitization. Those in the Oil & Gas and Rail industries are keenly aware of these issues. Providing insight on how these industries are evolving and the solutions available is Sam Lisle, Ribbon…
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How Thoughtful Experience Design Leads to Better Business Outcomes
Salesforce gives organizations the ability to automate marketing, personalize outreach, and manage leads at scale—but those benefits only materialize when complex capabilities are implemented cohesively. Through its Salesforce Practice, CG Infinity brings together Marketing Cloud capabilities—including Email Studio, Automation Studio, and Journey Builder—alongside dynamic content, Cloud Pages, and third-party lead integrations. By designing these…
One Team, Shared Goals: Inside CG Infinity’s Client Philosophy
Successful Salesforce initiatives rely on alignment as much as technology. When partners stay focused on delivery rather than shared priorities, projects risk meeting technical requirements without achieving real business success. The strongest outcomes come from teams that treat client priorities as the foundation for every decision. That mindset defines how Meagan Diegelman, Principal at…
Salesforce Works Best When Informed Judgment Comes First
Salesforce can be a powerful growth platform, but its complexity can put inexperienced organizations at a disadvantage. Without strong in-house expertise, leaders may struggle to assess recommendations, push back on unnecessary scope, or determine whether proposed solutions truly support business outcomes. Over time, this can lead to overbuilt systems, excess cost, and decisions driven…
How CG Infinity’s Focus on Customer Advocacy Drives Better Delivery Outcomes
Strong delivery starts with advocacy—making sure customer priorities are clearly represented, consistently elevated, and never lost as work moves forward. At CG Infinity, that advocacy shows up through proactive thinking, idea-sharing, and a commitment to pushing for better outcomes at every stage of an engagement. Customer voices remain front and center, shaping decisions and guiding…