Video – IC System

Reflecting on a Career in Healthcare Collections, HFMA, and the Future of Healthcare Debt Recovery

Industry and Career Insights

Collections in general, but especially in the healthcare industry, require delicacy, patience, and intelligence, all while ensuring the company meets revenue goals and the client’s customer experience is cared for. IC System’s specially trained collections experts make this possible, from engaging in industry boards such as the Healthcare Financial Management Association (HFMA) and employing innovative…

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Latest

Healthcare
Staying on the Cutting Edge of Healthcare with the Healthcare Financial Management Association (HFMA)

With the growing world of healthcare and rapidly changing federal, national, and local regulations, it’s a priority that healthcare professionals and facilities stay up-to-date on current industry trends, particularly as it pertains to finances. That is the fundamental purpose of the Healthcare Financial Management Association, or HFMA. How can the HFMA assist healthcare facilities in…

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Business Services
Collect Medical Debt Successfully and Legally in 2023

The medical debt collection industry has been rocked by Regulation F, new changes to credit reporting requirements, and other regulatory changes. IC System’s medical debt collection boot camp will help prepare you for the current and future challenges in debt collection. Is it safe to credit report given the new regulations from the CFPB? How…

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Video - IC System
IC System – Making Collections Better for Healthcare

Expert debt collection agency IC System’s healthcare sector is an accounts receivable management offering that prioritizes regulatory compliance, education, and the value of its team members. IC System is an accounts receivable management company specializing in third-party consumer collections within the healthcare industry. With a deep understanding of the healthcare collections sector, IC System places…

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Video - IC System
Facility Tour

Check out the IC System office located in St. Paul, Minnestoa! Take a look at our spacious workspaces, lunchrooms, common areas and more. At IC System, employees are one of our core values and our employees are our family. Day in and day out we place people over profits. Come see what all the fun…

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Business Services
Using A Business Adviser to Improve A Healthcare Practice

On this episode of Closing The Books, a podcast by IC System, Host Tyler Kern talked with Mary Prendergast, Vice President of Business Development at IC System, and Gary Meza, CEO, and Owner of GTM Medical Consulting, whose mission is to become the leading business advisor for physicians in the Mid-Atlantic by helping its clients…

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Articles Business Services
Closing the Books: Changes to Credit Reporting in Healthcare

The most expensive car ride someone may take in their life is an ambulance ride, which racks up to a whopping average of 1,200 dollars. Most individuals probably cannot or will not pay that bill outright, meaning it will serve as a form of debt to them. So, how is credit debt any different…

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Latest

customer movement
Bonfire Branding: How Solo Stove Sparked a Customer Movement with Liz Vanzura (Episode Three)
January 22, 2026

As audiences tune out polished ads and lean into trust, brands are being forced to rethink how they show up for the customer. Research consistently shows that consumers rate peer-created content as more credible than traditional brand messaging, and algorithmic discovery is increasingly rewarding authenticity over polish. With AI reshaping how people search and…

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supply chains
Why the Best Careers Are Designed Like Resilient Supply Chains
January 22, 2026

What do supply chains and community have in common? They both deliver value—when managed with purpose. At their best, they show how intentional systems, meaningful connections, and consistent action turn effort into lasting professional growth. This week on Professional Quotient, listeners hear from Nathan Chaney, founder of Supply Chaney, whose insights bridge the mechanics…

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brand
Bonfire Branding: How Solo Stove Sparked a Customer Movement with Liz Vanzura (Episode Two)
January 22, 2026

As people seek relief from constant digital noise, the backyard has quietly become a modern “third space” in everyday life. Outdoor living, fire pits, and at-home hosting continue to grow as consumers prioritize connection, ease, and experiences that feel meaningful without requiring more complexity. Brands that understand this shift aren’t just selling products—they’re offering…

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The Retrofit Advantage: B2B Renovation Strategies Powering Retail, Healthcare, Sports, IoT, Energy, ProAV, Engineering, and Construction
January 20, 2026

Innovation is no always a new build. In B2B, the fastest return often comes from upgrading existing facilities without pausing operations for months. Renovation and retrofit projects have become a core business lever because they influence measurable outcomes: energy consumption, staff productivity, customer throughput, uptime, safety, compliance, and lifecycle maintenance costs. Below is a B2B…

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Other Video - IC System
How a Collection Partner Helps Utilize Healthcare Offices’ Limited Resources
July 15, 2021

Debt collection is a challenging aspect of healthcare operations. With a variety of organizations, account recovery isn’t one-size-fits-all, nor is it usually manageable with limited resources. Healthcare can lean on trusted agency partners to improve collection efforts. With insights on this topic, Closing the Books host Tyler Kern spoke with experts Mary Prendergast, VP…

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Closing the Books: Patient Advocacy in Healthcare from the Provider to Collections
June 15, 2021

What does patient advocacy look like in 2021, and how has COVID-19 impacted the healthcare system from the patient to the provider and collection agencies? Kristina Gursky, Director of Healthcare Client Success at IC System, and Kenny Koerner, Director of Revenue Cycle at CGH Medical Center, helped host Tyler Kern break down this important and…

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Winning with Compassion in Healthcare Collections
September 23, 2020

Working at IC System for the past 15 years, Kristina Gursky, Director of Healthcare Account Management, has learned a thing or two, or 12, about the healthcare space’s collections process. And, while the revenue cycle in healthcare is always changing, one thing remains the same: the need for compassion and empathy. Gursky said keeping up…

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