Video – IC System

Reflecting on a Career in Healthcare Collections, HFMA, and the Future of Healthcare Debt Recovery

Industry and Career Insights

Collections in general, but especially in the healthcare industry, require delicacy, patience, and intelligence, all while ensuring the company meets revenue goals and the client’s customer experience is cared for. IC System’s specially trained collections experts make this possible, from engaging in industry boards such as the Healthcare Financial Management Association (HFMA) and employing innovative…

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Latest

Healthcare
Staying on the Cutting Edge of Healthcare with the Healthcare Financial Management Association (HFMA)

With the growing world of healthcare and rapidly changing federal, national, and local regulations, it’s a priority that healthcare professionals and facilities stay up-to-date on current industry trends, particularly as it pertains to finances. That is the fundamental purpose of the Healthcare Financial Management Association, or HFMA. How can the HFMA assist healthcare facilities in…

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Business Services
Collect Medical Debt Successfully and Legally in 2023

The medical debt collection industry has been rocked by Regulation F, new changes to credit reporting requirements, and other regulatory changes. IC System’s medical debt collection boot camp will help prepare you for the current and future challenges in debt collection. Is it safe to credit report given the new regulations from the CFPB? How…

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Video - IC System
IC System – Making Collections Better for Healthcare

Expert debt collection agency IC System’s healthcare sector is an accounts receivable management offering that prioritizes regulatory compliance, education, and the value of its team members. IC System is an accounts receivable management company specializing in third-party consumer collections within the healthcare industry. With a deep understanding of the healthcare collections sector, IC System places…

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Video - IC System
Facility Tour

Check out the IC System office located in St. Paul, Minnestoa! Take a look at our spacious workspaces, lunchrooms, common areas and more. At IC System, employees are one of our core values and our employees are our family. Day in and day out we place people over profits. Come see what all the fun…

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Business Services
Using A Business Adviser to Improve A Healthcare Practice

On this episode of Closing The Books, a podcast by IC System, Host Tyler Kern talked with Mary Prendergast, Vice President of Business Development at IC System, and Gary Meza, CEO, and Owner of GTM Medical Consulting, whose mission is to become the leading business advisor for physicians in the Mid-Atlantic by helping its clients…

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Articles Business Services
Closing the Books: Changes to Credit Reporting in Healthcare

The most expensive car ride someone may take in their life is an ambulance ride, which racks up to a whopping average of 1,200 dollars. Most individuals probably cannot or will not pay that bill outright, meaning it will serve as a form of debt to them. So, how is credit debt any different…

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Latest

StudentSafe
Understanding Raptor StudentSafe
April 28, 2026

In this episode of School Safety Today, host Dr. Amy Grosso speaks with Chris Noell, Chief Product Officer at Raptor Technologies, and Will Durgin, Director of Student Well-Being, about the vision behind StudentSafe and how it helps schools move from reactive responses to proactive student support. Together, they emphasize that safer schools depend on giving staff…

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school safety
Going Slow to Go Fast in School Safety Leadership
April 28, 2026

In this episode of the Principles of Change podcast, presented by Raptor Technologies, host Dr. Amy Grosso talks with Tim Dykes, Assistant Principal for Culture and Climate at York Community High School in Elmhurst, Illinois. The conversation highlights how strong relationships, student voice, and steady long-term leadership can help schools build environments where people feel…

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career
Closing the Education-to-Employment Gap: The Rise of the Career Center as Campus Infrastructure
April 28, 2026

Higher education is under mounting pressure to prove its value. As student debt, shifting demographics, and employer expectations reshape the landscape, institutions are being forced to rethink how they prepare students for life after graduation. At the same time, new data shows a sharp rise in internship-to-full-time hiring, with recent cohorts converting at their…

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leadership
Called to Lead: Joel Allison on Faith, Risk, and the Future of Healthcare Leadership
April 27, 2026

Healthcare leadership is being redefined in real time. With the rise of AI, mounting financial pressures, and workforce burnout, executives today are operating in an environment of continuous disruption and uncertainty. In fact, industry leaders now rank workforce shortages and digital transformation among their top concerns—forcing a new kind of leadership that blends decisiveness…

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Other Video - IC System
How a Collection Partner Helps Utilize Healthcare Offices’ Limited Resources
July 15, 2021

Debt collection is a challenging aspect of healthcare operations. With a variety of organizations, account recovery isn’t one-size-fits-all, nor is it usually manageable with limited resources. Healthcare can lean on trusted agency partners to improve collection efforts. With insights on this topic, Closing the Books host Tyler Kern spoke with experts Mary Prendergast, VP…

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Closing the Books: Patient Advocacy in Healthcare from the Provider to Collections
June 15, 2021

What does patient advocacy look like in 2021, and how has COVID-19 impacted the healthcare system from the patient to the provider and collection agencies? Kristina Gursky, Director of Healthcare Client Success at IC System, and Kenny Koerner, Director of Revenue Cycle at CGH Medical Center, helped host Tyler Kern break down this important and…

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Winning with Compassion in Healthcare Collections
September 23, 2020

Working at IC System for the past 15 years, Kristina Gursky, Director of Healthcare Account Management, has learned a thing or two, or 12, about the healthcare space’s collections process. And, while the revenue cycle in healthcare is always changing, one thing remains the same: the need for compassion and empathy. Gursky said keeping up…

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