Video – IC System

Reflecting on a Career in Healthcare Collections, HFMA, and the Future of Healthcare Debt Recovery

Industry and Career Insights

Collections in general, but especially in the healthcare industry, require delicacy, patience, and intelligence, all while ensuring the company meets revenue goals and the client’s customer experience is cared for. IC System’s specially trained collections experts make this possible, from engaging in industry boards such as the Healthcare Financial Management Association (HFMA) and employing innovative…

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Latest

Healthcare
Staying on the Cutting Edge of Healthcare with the Healthcare Financial Management Association (HFMA)

With the growing world of healthcare and rapidly changing federal, national, and local regulations, it’s a priority that healthcare professionals and facilities stay up-to-date on current industry trends, particularly as it pertains to finances. That is the fundamental purpose of the Healthcare Financial Management Association, or HFMA. How can the HFMA assist healthcare facilities in…

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Business Services
Collect Medical Debt Successfully and Legally in 2023

The medical debt collection industry has been rocked by Regulation F, new changes to credit reporting requirements, and other regulatory changes. IC System’s medical debt collection boot camp will help prepare you for the current and future challenges in debt collection. Is it safe to credit report given the new regulations from the CFPB? How…

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Video - IC System
IC System – Making Collections Better for Healthcare

Expert debt collection agency IC System’s healthcare sector is an accounts receivable management offering that prioritizes regulatory compliance, education, and the value of its team members. IC System is an accounts receivable management company specializing in third-party consumer collections within the healthcare industry. With a deep understanding of the healthcare collections sector, IC System places…

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Video - IC System
Facility Tour

Check out the IC System office located in St. Paul, Minnestoa! Take a look at our spacious workspaces, lunchrooms, common areas and more. At IC System, employees are one of our core values and our employees are our family. Day in and day out we place people over profits. Come see what all the fun…

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Business Services
Using A Business Adviser to Improve A Healthcare Practice

On this episode of Closing The Books, a podcast by IC System, Host Tyler Kern talked with Mary Prendergast, Vice President of Business Development at IC System, and Gary Meza, CEO, and Owner of GTM Medical Consulting, whose mission is to become the leading business advisor for physicians in the Mid-Atlantic by helping its clients…

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Articles Business Services
Closing the Books: Changes to Credit Reporting in Healthcare

The most expensive car ride someone may take in their life is an ambulance ride, which racks up to a whopping average of 1,200 dollars. Most individuals probably cannot or will not pay that bill outright, meaning it will serve as a form of debt to them. So, how is credit debt any different…

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university
The Employer University Alignment Journey with Kristen Fox, CEO of Business-Higher Education Forum
March 16, 2026

Across the U.S., the conversation about the value of a college degree is increasingly tied to one central question: Does higher education actually prepare students for the workforce? As artificial intelligence reshapes how work gets done and employers rethink the skills they need, universities are under growing pressure to ensure graduates leave not just…

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private equity
How AI Is Transforming Private Equity Deal Evaluation and Portfolio Strategy
March 13, 2026

Artificial intelligence is rapidly transforming how organizations evaluate risk, analyze markets, and drive operational efficiency. In financial services alone, global AI spending is projected to surpass $97 billion by 2027, reflecting how deeply data-driven technologies are reshaping decision-making. For private equity firms—where hundreds of potential investments may be screened each year—the ability to analyze information…

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The Tech-Enabled Hospital of the Future: Implications for Care Delivery
The Tech-Enabled Hospital of the Future: Implications for Care Delivery
March 12, 2026

Gone are the days when a hospital was simply a place where patients received care. Today’s hospitals are rapidly evolving into highly connected ecosystems powered by advanced technology, networked devices, and real-time data. The modern hospital is no longer confined to physical walls—it’s a dynamic digital environment where data flows seamlessly, AI supports clinical decisions,…

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career
Stop Chasing Titles, Build a Career That Matters: A CAO’s Advice on Long-Term Success
March 11, 2026

Career advice in finance and accounting often centers around promotions, titles, and compensation. But in an era where professionals frequently change jobs every few years—the average American worker now stays in a role for less than four years—industries are facing growing talent shortages and reevaluating what long-term career success looks like. The question many…

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Other Video - IC System
How a Collection Partner Helps Utilize Healthcare Offices’ Limited Resources
July 15, 2021

Debt collection is a challenging aspect of healthcare operations. With a variety of organizations, account recovery isn’t one-size-fits-all, nor is it usually manageable with limited resources. Healthcare can lean on trusted agency partners to improve collection efforts. With insights on this topic, Closing the Books host Tyler Kern spoke with experts Mary Prendergast, VP…

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Closing the Books: Patient Advocacy in Healthcare from the Provider to Collections
June 15, 2021

What does patient advocacy look like in 2021, and how has COVID-19 impacted the healthcare system from the patient to the provider and collection agencies? Kristina Gursky, Director of Healthcare Client Success at IC System, and Kenny Koerner, Director of Revenue Cycle at CGH Medical Center, helped host Tyler Kern break down this important and…

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Winning with Compassion in Healthcare Collections
September 23, 2020

Working at IC System for the past 15 years, Kristina Gursky, Director of Healthcare Account Management, has learned a thing or two, or 12, about the healthcare space’s collections process. And, while the revenue cycle in healthcare is always changing, one thing remains the same: the need for compassion and empathy. Gursky said keeping up…

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