Ensuring a Hands-On, Unforgettable Client Experience with Larissa Brown of Clarus

 

On Glass is in Session, we’ve discussed several aspects of the glassboard. We’ve looked at the intricacy behind the designs, the psychology of writing, and their impact on the Healthcare industry. On today’s episode, we wanted to explore the business side of Clarus; specifically, how they ensure client success. Being a company that is best known for creating a “simple” communication tool, their communication prowess doesn’t stop there.

Larissa Brown, Client Success Manager for Clarus, joined us on the podcast to explain the long, personal relationship between company and client that ensures their glassboards are being used to their max potential. It helps that glass is a versatile material. “We have tabletops made of glass, we have walls made of glass, we have doors made of glass,” Brown said. “When we are talking with clients, we let them know that their possibilities are limitless.”

Brown deals with clients in corporate, educational and healthcare spaces, all of which require different functions and a different level of bureaucratic communication; she breaks down how Clarus personalizes each interaction and product, and why they’re consolidating their communication process down to an easy-to-use portal. In the end, it’s all about educating customers, and Brown explains why that takes time and careful attention. “What we really pride ourselves on is that the client is taken care of,” Brown said.

For the latest news, videos, and podcasts in the AEC Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @AECMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

Q2 2025
RM Q2 2025 Wrap Up
July 9, 2025

Rogue Marketing continues to lead with intention in a space often driven by noise. Q2 2025 reflected a strategic focus on substance, where each initiative supported long-term brand growth. The team transformed internal recognition efforts into enduring brand assets and refined event strategies through immersive, results-driven experiences. Website launches during the quarter balanced visual…

Read More
amateur radios
Hamvention Spotlight: Emergency Preparedness Led PrepHam Paul to Amateur Radios and a Rising Voice in the Field
July 9, 2025

PrepHam Paul (K5VLP) celebrated his first visit to Dayton Hamvention by marking a major channel milestone. He hosted a giveaway of the  IC-2370B mobile radio from Icom to thank viewers for helping him reach 10,000 subscribers. His passion for emergency preparedness, rooted in his experience as an Eagle Scout and later studies in emergency management,…

Read More
ham radios
Hamvention 2025: ICOM Ham Radios Inspire Beginners and Veteran Operators Alike
July 9, 2025

Dayton Hamvention 2025 drew amateur radio hobbyists of all experience levels who shared stories and personal milestones. ICOM ham radios took center stage in many of these testimonials, featuring longtime fans to new licensees discovering the hobby through family and school. Attendees praised the reliability, sound quality, and ease of use of models like…

Read More
global radio enthusiasts
Dayton Hamvention 2025: Global Radio Enthusiasts Rely on Icom Radios for Versatility and Reliable Performance
July 9, 2025

Radio operators from around the world gathered at Dayton Hamvention 2025 to share firsthand stories of connection, experimentation, and gear that stands the test of time. As digital modes, satellite operation, and mobile setups continue to grow in popularity, global radio enthusiasts reaffirmed Icom as a trusted choice across all experience levels.. A diverse…

Read More