Brewing up Beverage Equipment Maintenance Solutions (Part 1 of 2)


There are many moving parts to a facilities maintenance program, and an integral piece of that puzzle is beverage equipment maintenance. Kelly Fitzroy, Director of Operations for Vixxo’s Coffee Brew & Grind Division, and Luc Poirier, Sr. Director of Enterprise Performance with Vixxo, brought their insights and experience to unpack which industries and market factors are expanding beverage equipment to different facilities.

How has COVID-19 affected beverage equipment maintenance programs as a whole, and what learnings from this experience will transform future programs? Fitzroy and Poirier came prepared with plenty of answers for this first of a two-part conversation.

“This past year certainly has been different,” Fitzroy offered. “One of the things that’s really changed, at least in the business we’re in, is the work at home aspect. It’s changing up the dynamic of when people are getting their coffee.” The pandemic altered the traditional habit of picking up coffee on the commute to work. “Now, folks are now getting that coffee later that afternoon.”

Mobile ordering to have beverages ready for pickup and delivery services are two trends that gained traction during the pandemic. Consumers are also demanding touchless environments to reduce the wait time in stores.

How have these behavioral shifts and other changes within the market led to more beverage equipment or at least more use of beverage equipment?

“As the convenience store saw specialty coffee was becoming more and more popular, they wanted to get some market share within that,” Poirier said. The stores weren’t taking away their current beverage offerings, but adding more and more specialty beverage items. These new offerings increase the need for new and different beverage machines and for additional maintenance.

Fitzroy and Poirier look forward to advances in beverage equipment, including IoT capabilities, which Fitzroy said she saw some examples starting to hit the market. Improved data between machines could improve equipment lifecycles, letting facilities know when to maintain and replace parts.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook –
LinkedIn –

Follow us on social media for the latest updates in B2B!


Method of Design Thinking
CONTROLTEK’s Design Thinking Workshop with Rite Aid
December 4, 2023

The video showcases a dynamic workshop titled “CONTROLTEK Method of Design Thinking at Rite Aid,” highlighting the collaborative and innovative efforts between CONTROLTEK and Rite Aid teams. It features scenes of brainstorming, prototype development, and group discussions, emphasizing CONTROLTEK’s customer-centric approach to problem-solving and innovation in retail solutions. The workshop demonstrates how cross-functional teams […]

Read More
Design Thinking Workshop
CONTROLTEK Design Thinking Workshop for Burlington Stores
December 4, 2023

The video captures highlights from the CONTROLTEK Design Thinking Workshop specifically tailored for Burlington Stores. It shows interactive sessions, engaging group activities, and innovative brainstorming, emphasizing CONTROLTEK’s commitment to developing customized retail solutions in collaboration with the Burlington Stores team.

Read More
value through innovation
Enhancing Customer Value Through Innovation: The CONTROLTEK and Davis Bancorp Partnership
December 4, 2023

The collaboration between Davis Bancorp and CONTROLTEK is a shining example of how shared values and commitment can significantly enhance customer interests. This partnership is rooted in a strong foundation of similarities, with both entities being family-owned businesses that prioritize their people, property, and client service quality. CONTROLTEK’s approach is notably innovative and forward-looking. […]

Read More