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Applications Support Specialist

Full time FreedomPay in Software & Technology
  • PHILADELPHIA, PENNSYLVANIA View on Map
  • Post Date: January 9, 2020
  • Apply Before : March 9, 2020
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Job Detail

  • Career Level Entry Level
  • Experience 4 Years
  • Education Certificate

Job Description

Skills & Job Responsibilities:

    • Excellent written and verbal communication skills
    • Develops positive working relationships with client contacts and internal team members; Partner directly with internal personnel to troubleshoot application issues and questions
    • Collaborates with team members inside and outside of data services group on triage, problem solving, and root cause analysis
    • Executes tasks independently while maintaining effective communications within the Application Support team.
    • Ability to quickly learn and support the application from a database perspective, performing analysis, research, data comparisons, and resolution for level 2/3 support
    • Strong experience with MS Excel, other MS Office tools and related programs
    • Experience using tracking tools such as Jira, ClearCase, etc.
    • Experience/ability to create standard operating procedures, run books, and knowledge bases
    • Support a variety of production processes on a daily basis.  Most processes require failure analysis, correction, and re-execution
    • Ensuring accurate and timely trouble ticket resolution, make prioritization decisions, and ensure effective communication regarding issue status to internal and external personnel
    • Quick Learner, ability to multi-task, and aptitude to grow in skills and responsibility quickly
    • Enjoys fast paced multi-tasking environments

Required Technical Experience:

    • Produce complex ad-hoc queries and reports requested by internal and external customers using SQL/T-SQL; Expert level with SQL query writing, data extracting, and compilation (MS SQL)
    • Understanding of relational concepts including but not limited to tables, keys, indexes, etc., high performing queries, and approach to data and analytics
    • Ability to comprehend complex application data and related application and business processes
    • Ability to correct data issues and re-run SQL jobs
    • Ability to provide data analysis and reconciliation analysis reports across a variety of platforms and applications (transactional, web, administrative) using MSRS reports, queries, MS Excel, and other tools
    • Experience supporting software applications across production, test, and QA environments

Formal Education & Certification:

    • Bachelor Degree in Computer Science, Information Science, Mathematics, MIS, or related discipline
    • 4+ years equivalent work experience; data analysis, query writing, reporting, analytics
    • 4+ years of experience supporting applications, providing tier 2+ technical support

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