Field Focus
If the journey to field service excellence were an event, it would resemble more of a marathon than a sprint. But as Field Focus host Mike Pandl pointed out, it’s an effort well worth undertaking, and many great benefits can result from this journey. Two expert solutions consultants from MSI Data joined the conversation…
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Field Focus
How to Have a Successful Career in the Field Services Industry
On this episode of Field Focus, a podcast by MSI Data, host Mike Pandl, Vice President of Marketing of MSI Data, talked with Jay McFadyen, Chief Services Officer at Fairbanks Morse Defense and President at Fairbanks Morse. The duo spoke about field service leadership from a career perspective, the skills required to be successful, career…
Field Focus
What Does the Field Technician of 2025 Look Like?
In the past 10 to 15 years, there’s been an explosion of technology innovations devoted to driving technician productivity. Bartos said there is a significant focus on the revenue aspect of field service teams. “[Technicians] are high-value technical experts on any field staff. The technicians we work with frequently are fixing major problems on major…
Field Focus
Field Focus: Field Service Innovation at the Edge
For most field service organizations, the edge is their front line and the face of the business. After all, the mobile technicians that make up the edge are the ones that go out to customers and help solve their problems. Because these people are so essential to the success of a field service organization, it’s…
Field Focus
Field Focus: How Businesses Benefit from Field Service Maturity Models
It’s hard to argue against the fact that technology has allowed us to improve our society in crucial, measurable ways. However, there are times that technology can be a burden, especially when we aren’t prepared to use it properly. In fact, many field service companies witness this firsthand when they implement too many software solutions…
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Alts Innovators: UT Austin’s Dr. Ken Wiles on Private Equity
Private equity is entering a period of adjustment after decades of expansion fueled by falling interest rates and abundant capital. That long-running tailwind reversed beginning in 2022, when interest rates rose sharply, disrupting deal activity, slowing exits, and bringing renewed attention to a long-standing vulnerability in private markets: liquidity. Industry reports have highlighted softer fundraising,…
Getting SPD Teams to the Table: Why Sterile Processing Deserves a Central Role in Surgical Planning and Operations
Sterile Processing Departments (SPDs) remain the backbone of safe surgical care, yet across the country, they’re still routinely left out of early decision-making around products, construction, staffing, and case planning. As hospitals juggle tighter margins, higher patient acuity, and growing procedural demands, the consequences of excluding SPD voices become unmistakably real—showing up in daily…
WireXpert MP Wire Mapping Overview
In modern network installations, speed alone isn’t enough—precision is what keeps systems reliable and downtime low. Tools like the WireXpert MP cable certifier reflect how far copper cable diagnostics have evolved, moving beyond simple pass-or-fail testing into actionable insight. By running a full 500 MHz sweep on a Category 6A link, technicians can…
Why Connectivity Has Become the Cornerstone of Modern Industrial Automation
Industrial automation is in the middle of a profound shift, as manufacturers push beyond basic control toward fully connected, data-driven operations that bridge the plant floor and the enterprise. What began years ago as early experiments in digital transformation—simply getting PLC data into IT systems—has now accelerated into a critical business imperative fueled by…