Field Focus
If the journey to field service excellence were an event, it would resemble more of a marathon than a sprint. But as Field Focus host Mike Pandl pointed out, it’s an effort well worth undertaking, and many great benefits can result from this journey. Two expert solutions consultants from MSI Data joined the conversation…
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Field Focus
How to Have a Successful Career in the Field Services Industry
On this episode of Field Focus, a podcast by MSI Data, host Mike Pandl, Vice President of Marketing of MSI Data, talked with Jay McFadyen, Chief Services Officer at Fairbanks Morse Defense and President at Fairbanks Morse. The duo spoke about field service leadership from a career perspective, the skills required to be successful, career…
Field Focus
What Does the Field Technician of 2025 Look Like?
In the past 10 to 15 years, there’s been an explosion of technology innovations devoted to driving technician productivity. Bartos said there is a significant focus on the revenue aspect of field service teams. “[Technicians] are high-value technical experts on any field staff. The technicians we work with frequently are fixing major problems on major…
Field Focus
Field Focus: Field Service Innovation at the Edge
For most field service organizations, the edge is their front line and the face of the business. After all, the mobile technicians that make up the edge are the ones that go out to customers and help solve their problems. Because these people are so essential to the success of a field service organization, it’s…
Field Focus
Field Focus: How Businesses Benefit from Field Service Maturity Models
It’s hard to argue against the fact that technology has allowed us to improve our society in crucial, measurable ways. However, there are times that technology can be a burden, especially when we aren’t prepared to use it properly. In fact, many field service companies witness this firsthand when they implement too many software solutions…
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What to Do When Your Career Feels Stuck: Invest in Yourself, Stay Intentional, and Build the Right Network
Work doesn’t feel the way it used to. Between new tech, changing expectations, and the constant pressure to keep up, a lot of people—even those who look successful on paper—are quietly wondering what’s next. In fact, recent workforce studies suggest a large share of employees feel disengaged or uncertain about their next move, despite…
How Rural Schools Are Redefining School Safety Through Relationships and Proactive Systems
On Principles of Change, a podcast by Raptor Technologies, host Dr. Amy Grosso sits down with Dr. Miguel Salazar, principal of Sundown Middle School in Sundown, Texas, to explore how one rural district is redefining school safety through culture, systems, and human connection. Together, they unpack how proactive frameworks, community values, and intentional relationship-building can…
Understanding Raptor StudentSafe
In this episode of School Safety Today, host Dr. Amy Grosso speaks with Chris Noell, Chief Product Officer at Raptor Technologies, and Will Durgin, Director of Student Well-Being, about the vision behind StudentSafe and how it helps schools move from reactive responses to proactive student support. Together, they emphasize that safer schools depend on giving staff…
Going Slow to Go Fast in School Safety Leadership
In this episode of the Principles of Change podcast, presented by Raptor Technologies, host Dr. Amy Grosso talks with Tim Dykes, Assistant Principal for Culture and Climate at York Community High School in Elmhurst, Illinois. The conversation highlights how strong relationships, student voice, and steady long-term leadership can help schools build environments where people feel…