Field Focus
If the journey to field service excellence were an event, it would resemble more of a marathon than a sprint. But as Field Focus host Mike Pandl pointed out, it’s an effort well worth undertaking, and many great benefits can result from this journey. Two expert solutions consultants from MSI Data joined the conversation…
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Field Focus
How to Have a Successful Career in the Field Services Industry
On this episode of Field Focus, a podcast by MSI Data, host Mike Pandl, Vice President of Marketing of MSI Data, talked with Jay McFadyen, Chief Services Officer at Fairbanks Morse Defense and President at Fairbanks Morse. The duo spoke about field service leadership from a career perspective, the skills required to be successful, career…
Field Focus
What Does the Field Technician of 2025 Look Like?
In the past 10 to 15 years, there’s been an explosion of technology innovations devoted to driving technician productivity. Bartos said there is a significant focus on the revenue aspect of field service teams. “[Technicians] are high-value technical experts on any field staff. The technicians we work with frequently are fixing major problems on major…
Field Focus
Field Focus: Field Service Innovation at the Edge
For most field service organizations, the edge is their front line and the face of the business. After all, the mobile technicians that make up the edge are the ones that go out to customers and help solve their problems. Because these people are so essential to the success of a field service organization, it’s…
Field Focus
Field Focus: How Businesses Benefit from Field Service Maturity Models
It’s hard to argue against the fact that technology has allowed us to improve our society in crucial, measurable ways. However, there are times that technology can be a burden, especially when we aren’t prepared to use it properly. In fact, many field service companies witness this firsthand when they implement too many software solutions…
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Why the Modern Data Center Is Forcing Communities and Policymakers to Rethink Infrastructure
Data centers have moved from largely invisible digital infrastructure to a highly visible source of public debate as artificial intelligence accelerates demand for power, fiber, and compute capacity. The modern data center is now being built closer to population centers to support low-latency services, bringing critical infrastructure into direct contact with residential communities for…
Inside the Spot Freight Shift: How Manifold Is Simplifying a Fragmented Logistics Market
The freight market is in the midst of a notable shift. With national tender rejection rates approaching 14% by the end of Q1, freight conditions have shifted back in carriers’ favor, often coinciding with increased activity in the spot market. At the same time, logistics teams are juggling an increasingly fragmented ecosystem of portals, emails,…
Healthcare’s 2026 Reality: Growing Workforce Gaps, Tiered Access, and the Rise of AI Support
Healthcare systems are entering 2026 under mounting pressure. A growing, aging population and rising disease burden are colliding with persistent workforce shortages—highlighted by projections that new cancer diagnoses in the U.S. will surpass two million this year alone. The stakes are no longer theoretical: delays in care, limited specialist access, and widening disparities are…
Policy, AI, and New Funding Models Are Reshaping Mental Health Care Delivery
Mental health care isn’t a new problem—but it’s finally being treated like an urgent one. After years of being sidelined, the cracks in the system are becoming impossible to ignore: overstretched clinicians, long wait times, and entire communities without consistent access to care. In the U.S., the scale is striking—more than one in five…