Field Focus

Field Focus: The Journey to Field Service Excellence

If the journey to field service excellence were an event, it would resemble more of a marathon than a sprint. But as Field Focus host Mike Pandl pointed out, it’s an effort well worth undertaking, and many great benefits can result from this journey. Two expert solutions consultants from MSI Data joined the conversation…

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Field Focus
How to Have a Successful Career in the Field Services Industry

On this episode of Field Focus, a podcast by MSI Data, host Mike Pandl, Vice President of Marketing of MSI Data, talked with Jay McFadyen, Chief Services Officer at Fairbanks Morse Defense and President at Fairbanks Morse. The duo spoke about field service leadership from a career perspective, the skills required to be successful, career…

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Field Focus
What Does the Field Technician of 2025 Look Like?

In the past 10 to 15 years, there’s been an explosion of technology innovations devoted to driving technician productivity. Bartos said there is a significant focus on the revenue aspect of field service teams. “[Technicians] are high-value technical experts on any field staff. The technicians we work with frequently are fixing major problems on major…

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Field Focus
Field Focus: Field Service Innovation at the Edge

For most field service organizations, the edge is their front line and the face of the business. After all, the mobile technicians that make up the edge are the ones that go out to customers and help solve their problems. Because these people are so essential to the success of a field service organization, it’s…

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Field Focus
Field Focus: How Businesses Benefit from Field Service Maturity Models

It’s hard to argue against the fact that technology has allowed us to improve our society in crucial, measurable ways. However, there are times that technology can be a burden, especially when we aren’t prepared to use it properly. In fact, many field service companies witness this firsthand when they implement too many software solutions…

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The Power of Self-Compassion in Leadership and Cognitive Diversity Can Transform Workplaces
July 23, 2024

Mental health and a sense of belonging are critical issues in today’s workplaces. So much that it is essential to practice self-compassion and form a better understanding of cognitive diversity. Leaders today must navigate the complexities of fostering connection and reducing isolation among their teams. Recent studies indicate that 40 percent of employees feel…

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Knox Kronenberg
Passion, Nature, and Fine Art Photography with Knox Kronenberg
July 23, 2024

In the ever-evolving world of fine art photography, capturing the intersection of the old and the new is both a challenge and an art form in itself. Knox Kronenberg, a prominent photographer based in Austin, Texas, embodies this intersection through his work, which uniquely blends historical elements with modern contexts. As technology advances and…

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Robots? In My Hotel? Three Ways AI is Stepping Up as Hospitality’s Next Great PMS Support Tool
July 23, 2024

Artificial intelligence is uniting departments and supporting hospitality from behind the scenes By Warren Dehan Where did all of these robots come from? While hospitality may seem like the last place you might expect to find Artificial Intelligence, this technology has significantly impacted how hoteliers do business. While most generative AI today reacts to text…

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SafeHaven
Ripple of Change: SafeHaven with Melina Davis and Dr Ally Jaffee
July 23, 2024

At a time when the mental health of healthcare professionals is under intense scrutiny, the SafeHaven program emerges as a beacon of hope. With rising burnout rates among medical staff, the necessity for confidential support systems is more evident than ever. What are the barriers preventing healthcare professionals from seeking the help they need?…

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