Big Tech is Helping Healthcare Organizations Recover Profit Loss

In a call of recruitment, Greg Ryan first learned of his job in a simple pitch: to help doctors save lives. Now as a Principal Solutions Engineer in the healthcare unit at Salesforce, Ryan knows how true that pitch rings. Ryan joined Highway to Health host David Kemp to discuss his critical role at Salesforce and how the process company is changing up the healthcare industry.

Unlike the name, the Salesforce healthcare unit does not sell things, in fact, they process them.

Often, doctors visits require an hour or maybe even two to schedule out of the day, with paperwork, travel time, and more blocking valuable facetime with the healthcare professional. Ryan’s experience in a clinical setting was different, coming in and out in 15 minutes or less. This sparked the question: how is the ease of this clinic visit possible when GP visits are more than twice the time?

“It’s because…the service that they’re providing is a product. And they’re going to get paid x amount of dollars for that product, so the only way for them to increase their profitability is to have more people coming through the system,” explained Ryan. While most clinic facilities take insurance (meaning the price is the same between clinic and GP), the time it takes to see a doctor and have a visit is significantly improved.

“They’re process-minded,” said Ryan about the clinic, which is why Salesforce entering the healthcare industry is important, as processing comes naturally to them.

Whenever an appointment is missed in a healthcare setting, that accounts for revenue loss on the part of the healthcare provider. Ryan knows this must be mitigated and the Salesforce healthcare unit aims to help remind people of their appointments and their healthcare needs via messages and phone calls, optimizing the process “in any sort of way that these organizations want to engage with their patients.”

More Like This Story:

How Josh Byrd Uses Songwriting Experience to Tell the Patient Story

Educating Customers Will Be Key to Balancing Customers Expectations With Healthcare Plans

Follow us on social media for the latest updates in B2B!


education system
Assessment in Our Education System: A Barrier and an Opportunity
November 30, 2022

In today’s time-based education system, Students take tests and receive assessments based on those results. But what are the takeaways and feedback for students? Do students understand the results, where they went right, or where they went wrong? What are the quality levels of these assessments, and do they provide opportunities to improve a […]

Read More
Opportunities Available for Women in Franchising
November 30, 2022

It may come as a surprise to some, but entrepreneurship is experiencing growth after the pandemic as many people have decided that they want to work for themselves. A great way to become your own boss is to start a franchise. However, the rate of women who own franchises is falling behind their male […]

Read More
Predicting Consumer Behavior to Make Retail Smarter
November 30, 2022

Retail has always been a gamble. What if it didn’t have to be a risk? Retailers are eager to understand consumer behavior and desires before committing to inventory. As expectations for environmentally conscious business practices, retailers are steering away from waste. First Insight helps businesses reach sustainability goals and accurately forecast consumer behavior. How […]

Read More