Champions of Care: Turnkey Solutions and How to Go Beyond Selling a Product

 

 

Matt Weismiller, CEO of Champion Chair, joined host Daniel Litwin on the first episode of Champions of Care to discuss the unique relationships that develop in the B2B side of healthcare, and what the ROI is of elevating your partnerships and your customer service in the industry.

Weismiller’s company is an industry leader in medical seating solutions, and Weismiller explained what his company does that goes beyond creating a necessary product.

“Being an expert supplier, or expert provider, is something you earn over time,” Weismiller said. “It’s important to lead in a consultative manner when you engage with a client. You can take a client through the capabilities your company has to offer that go beyond the capital product that you offer.”

How does a company shift its behavior from one where product sales are the most crucial goal for the company to one where long-term customer relationships and sales are most valued? Weismiller said it’s about earning the trust of the customer and building relationships that last a long time, not a one-time sale.

Weismiller’s used this approach throughout his career, and it’s the same solution-based, customer-focused model he brings to the culture at Champion Chair.

“I believe most companies are at their best form when they’re not just producing products as a commodity, but when they provide the product with services and capabilities that make it turnkey for the customer,” he said.

In an environment such as a healthcare setting, keeping up with technology can be a challenge. Healthcare services rely on the expertise of providers to keep up with the latest product solutions and bring those solutions to their customers. Weismiller said the journey to becoming a solutions-based product company doesn’t happen overnight, but is a trip that is worth taking.

For the latest news, videos, and podcasts in the Healthcare Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

intelligent audio systems
Redefining Security: The Critical Role of Voice in Intelligent Audio Systems
April 1, 2025

In the world of security technology, vision has long taken precedence—cameras, analytics, and access control have dominated the conversation. But what if we’ve been underestimating our oldest, most human sense of communication: voice? The rise of intelligent audio in security systems marks a turning point in how we protect spaces and people, shifting from passive…

Read More
How PSA is Empowering Integrators to Navigate AI, Mobile Credentials, and Modern Business Challenges?
April 1, 2025

As the security integration industry contends with rapid technological advancement and increasing business complexity, many integrators are looking for the tools, training, and guidance to keep pace. At the center of this evolution is AI—transforming not just the products integrators deploy but also the way they operate their businesses. Meanwhile, the shift to mobile credentials…

Read More
facial recognition
Biometrics Beyond Security: A New Era for Facial Recognition
April 1, 2025

Facial recognition technology has long hovered on the fringe of mainstream adoption—promising futuristic solutions but often shackled by high costs, limited applications, and public skepticism. In 2024, however, a pivotal shift is underway. Thanks to advances in edge devices, reduced price points, and changing attitudes toward digital identity, biometric authentication—particularly facial recognition—is now finding a…

Read More
SIA RISE Community
How SIA RISE is Shaping the Industry Through Community and Intentional Growth?
April 1, 2025

The security industry is experiencing a quiet revolution—one led not by technology alone, but by a new wave of passionate young professionals. As legacy systems give way to modern, cloud-based platforms and mobile-first solutions, the need for fresh perspectives, diverse skill sets, and energized leadership is more pressing than ever. One organization at the forefront…

Read More