Go Back

Sarah Dandashy

Travel Expert + Content Creator Ask A Concierge

Increased Travel Demands and Tech Trends Set to Redefine Guest and Travel Experiences in the Hospitality Industry

Avendra Banner Ad


The world is emerging from the constraints of the pandemic and travel habits and consumer expectations have noticeably shifted, reshaping the hotel and hospitality industry landscape. Americans, in particular, are not only returning to travel but are increasing the frequency of their trips, reflecting a robust rebound in leisure and business travel experiences. This surge in travel activity comes at a time when the industry is also grappling with technological advancements, particularly the integration of Artificial Intelligence (AI).

With so much change afoot, what does this mean for the future of travel and hospitality?

Sarah Dandashy, the Travel & Hospitality Expert at Ask A Concierge shares her perspective on how the industry can leverage these shifts in consumer behavior and technological integration to enhance the travel experience on an episode of Experts Talk. She emphasizes the significance of adopting innovative technologies like AI and adapting to the increased frequency of travel, which together present both challenges and opportunities for hoteliers and travelers alike.

Here are the five key takeaways from Sarah Dandashy’s expert insights:

  1. Increased Travel Commitment: Despite various challenges, there is a significant uptick in the number of Americans planning multiple trips this year. This increased travel frequency underscores a strong demand for accommodation and travel-related services.
  2. Adoption of Technology: The hotel industry is historically slow to adopt new technologies. However, the potential for AI to revolutionize this sector is immense, suggesting that we are only seeing the beginning of what AI can do in enhancing customer experiences and operational efficiency.
  3. Leisure and Business Travel Merge: An interesting trend is the blending of leisure and business travel. Nearly 90% of travelers who extend their business trips for leisure purposes choose to stay at the same hotel, indicating a significant opportunity for hotels to cater to this hybrid type of traveler.
  4. The Role of Staffing: Changes in staffing and priorities within the hotel industry are pivotal, especially as the industry adjusts to increased demand and the integration of new technologies.
  5. Future Outlook: The current climate in the travel and hospitality industry is vibrant and filled with opportunities. Observers and stakeholders should “watch this space” as the sector continues to evolve in response to both traveler preferences and technological innovations.

Article written by Sonia Gossai

Fields with ( * ) are required

To submit a comment, please provide your name and email or sign in at MarketScale.com


Recent Posts

Paris Olympics Could Transform European Travel for Non-Olympic Tourists Articles - May 10, 2024

As the Paris Olympics draw near, the excitement is palpable not just for the sports enthusiasts but also for the travel and hospitality sectors all across Europe. The major sporting event promises a significant influx of visitors, not only to France but to neighboring countries as well, poised to experience a surge in tourism….

extended-stay hotel
Extended-Stay Hotels Must Analyze Markets & Embrace Flexible Options for Sustained Growth Articles - Apr 18, 2024

The extended stay hotel market, once riding high on unprecedented growth, has recently faced a dip in occupancy rates. This downturn marks a significant shift from the robust expansion observed over the past years, driven by a surge in guests who preferred longer stays due to various economic and lifestyle factors. Despite this, the…

Travelers Seek EV Charging at Hotels and Resorts. Is It Time for Hoteliers to Invest in Infrastructure? Articles - Mar 7, 2023

How are hotels and resorts responding to the adoption of EVs, which hit roughly 10% of the global market in 2022? There is a lot of opportunity for the hospitality industry to increase EV charging at hotels and resorts, and give travelers another reason to seek their establishment out over the competition. Business and…

Register to MarketScale.com for Sarah Dandashy episodes, events, and more.

Already have an account?