How to Support the Hospitality Workforce

Sarah Dandashy on Aug 5, 2021

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Driven by consumer desires for new experiences, innovative technologies and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies and logistics that power travel and the brands that build unforgettable experiences.

Will hospitality ever be the same? Should it be? What has the industry and world learned since the pandemic? These are some of the topics Say Yes to Travel host Sarah Dandashy discussed with hospitality expert and TV and podcast host Anthony Melchiorri.

Melchiorri is well-known in the hospitality industry, which he said allowed him to “use all my personality.” He worked at storied hotels and eventually became a hotel “fixer,” turning around properties no one else could. This success led to multiple Travel Channel shows, including Hotel Impossible.

“Managers are getting crushed. They are high performers, and we need to reimagine the role of that level going forward.” – Anthony Melchiorri

Melchiorri talked about what the last year-plus has been like for the industry. “It was shock, and we were all going to zero together and had to figure it out, but in the end, I’m grateful.”

He also found himself home with all that energy, which lead to Checking in with Anthony and Glenn that he co-hosts with Glenn Haussman. “It became bigger than just something to do like a touchstone for the industry. We’re bringing people together and teaching the industry,” he said.

Dandashy asked Melchiorri about the trends he’s seeing. “On the good side, people appreciate travel more. The incorporation of technology and getting it right because hospitality is usually behind has pushed ahead much sooner than without the pandemic.”

However, he also has concerns. “It’s the people. Supervisors are getting crushed, and that’s hard. There’s a void there, and I’m working on some concepts to address it.”