Leadership in the Hospitality Space and Importance of a Social Media Community

Driven by consumer desires for new experiences, innovative technologies and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies and logistics that power travel and the brands that build unforgettable experiences.

 

With so much change in the hospitality industry, many stakeholders are seeking new ideas, inspiration, and solving challenges. Hotel owner, operator and investor Rupesh Patel joined Say Yes to Travel host Sarah Dandashy to discuss his career and what he’s doing now as an industry advocate, social media community builder, and host of Hospitality Live with Rupesh.

Patel literally grew up in hotels when his father purchased one in South Florida. He wasn’t always on the hospitality path, studying multi-media design. Eventually, he merged his passions to a successful career. “I like bringing ideas from other industries to new ones and doing things that are unique,” he added.

“I like bringing ideas from other industries to new ones and doing things that are unique.” – Rupesh Patel

Because of Patel’s love for hospitality, he built a strong following on LinkedIn. “I just wanted to share my passion, show value, and bring ideas on operations, marketing, and customer service,” he said.

Once the pandemic hit, Patel pivoted from being a speaker and consultant in-person to putting that into his LinkedIn postings and show. “I wanted to inspire people while they were down. I was seeing my employees and others struggle, so it was about staying positive.”

Patel also recognized the shift in the hotel business that will outlast the pandemic. “The entire guest experience is changing because of technology. I was able to direct message my hotel on my flight here to see if I could check in early, and I wouldn’t have been able to do that a few years ago.”

Additionally, Patel discussed the adoption and acceleration of technology in every facet of hotel operations and the power of data. “We’re collecting data about who is there, what they’re buying, and what they’re doing to improve experiences.”

Say Yes To Travel has a New Episode Every Thursday!

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

payments
Revolutionizing Payments: Discover the Power of PayPal for Your Business
June 24, 2025

Unlock seamless transactions and elevate your business operations with PayPal’s innovative payment solutions. Harness the platform trusted by millions to drive financial efficiency, streamline processes, and enhance security. What You’ll Learn Why PayPal is the Go-to Solution for Small Businesses Leveraging PayPal and Venmo for Multi-Channel Capability Enabling Seamless Integration with PayPal’s Tools Essential…

Read More
Customer Experience
Why Customer Experience Is Your Most Powerful Growth Lever—and How to Use It to Drive Referrals, Retention, and Revenue
June 24, 2025

In an era where marketing is shifting faster than most can keep up with, staying informed is a challenge for even the most seasoned revenue leaders. From AI upending traditional search to MarTech tools bloating underused tech stacks, the ground beneath B2B marketers is shifting. According to McKinsey, companies leading in customer experience are…

Read More
last mile optimization
Supply Chain Leaders Must Abandon Outdated Routing and Embrace Last Mile Optimization Through Modeling and AI
June 24, 2025

As geopolitical tensions disrupt global shipping and tariffs create fresh uncertainty in international trade, companies are being forced to reexamine their most vulnerable supply chain segment—the last mile . While upstream operations get the spotlight during crises, the final leg of delivery remains a persistent blind spot. That oversight has consequences: empty trucks, fragmented delivery…

Read More
patient financial journey
RevSpring Uses Data, Automation and Empathy to Improve the Patient Financial Journey – Better Outcomes for Patients, Less Burden for Providers
June 24, 2025

Healthcare providers are under increasing pressure to meet consumer expectations without adding an administrative burden. According to a survey conducted by The Harris Poll in June 2024, 18% of the 2,092 American adults who were surveyed had received an unexpected medical bill of $1,000 or more in the past year, and 50% said they would…

Read More