People. Process. Service
Dr. Cortney Baker is an award-winning entrepreneur, the host of the podcast “Women in Business: Inspirational Stories of Women Entrepreneurs with Dr. Cortney,” a TEDx speaker and a nationally recognized authority on women’s leadership. Baker is also the CEO of KidsCare Home Health, a multi-million-dollar healthcare organization with 12 locations across Texas, Colorado and Idaho….
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Business Services
People, Process, Service: What a Country’s Beer Selection Can Tell You About Its Economics
This week’s episode of People, Process, Service found hosts Bill Kasko, President and CEO of Frontline Source Group, and Tyler Kern, Publisher at MarketScale sitting down with economics professor, Bob Lawson, Director of the O’Neil Center for Global Markets and Freedom at Southern Methodist University. Lawson’s book, Socialism Sucks, was the topic of conversation….
Food & Beverage
People, Process, Service: A Healthy Recipe for Success
Joe Oblas, Co-CEO of Stryve Biltong, joined People. Process. Service.™️ to discuss his company’s mission to bring people healthier snacks. The product is Biltong, a high protein, low sugar snack made from a centuries-old process of drying and preserving meat that originated in South Africa. The product may seem similar, but it is anything…
Business Services
People, Process, Service: The Process of Storytelling
It was storytime on this week’s episode of People, Process, Service, as a true professional in the field of broadcast journalism came into the MarketScale studio to chat with hosts Bill Kasko, President and CEO of Frontline Source Group, and Tyler Kern, MarketScale publisher. Mike Snyder is head of communications at the Tarrant County…
Building Management
People, Process, Service: How to Run a City in the Sky
What does it take to run the 32nd tallest building in the United States? On this week’s episode of People, Process, Service, Adam Bernhardt, VP, and Senior General Manager at JLL discussed the process of servicing people working in a 1.85 million-square-foot office tower, noted for its iconic green lights outlining the building. Naturally,…
Business Services
People, Process, Service: The Journey of Tomorrow’s Entrepreneurs Begins with Junior Achievement
Jan Murfield, President, Junior Achievement of Dallas joined host Tyler Kern, and Bill Kasko, President and CEO, Frontline Source Group, Inc, to discuss her passion for Junior Achievement. The Junior Achievement organization is the world’s largest non-profit dedicated to educating students in grades K-12 about entrepreneurship, work readiness, and financial literacy through hands-on training….
People. Process. Service
People. Process. Service: Bobby Barajas’ Journey to IT Success
Everyone’s journey to success is different, but learning about these journeys can be educational, uplifting, inspirational, and informative. Frontline Source Group’s podcast “People. Process. Service.” aims to highlight these inspirational people and the road, often unconventional, they took to get there. Today’s guest is Bobby Barajas Chief Revenue Officer at GuideIT. It was just one…
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PCP Attribution Analysis
Dr. Sam Ambewadikar, RVP and Medical Director at Anthem National Accounts, joins Brent to unpack the power of primary care attribution analysis—a tool he helped pioneer to spotlight the clinical and financial impact of members not having an established PCP. Drawing from his background as a practicing pediatrician and claims analytics leader, Dr. Sam shares…
Sydney Health Demo
In this episode, Christina Firouztash, Executive Advisor of Digital Solutions at Anthem, gives a dynamic walkthrough of the Sydney Health app—Anthem’s flagship digital member experience. Christina showcases how Sydney delivers personalized, simple, and equitable navigation across benefits, including virtual care, pharmacy, financial transparency, and social services access. From contextual chatbots and ID card access to…
Pharmacy Part 1
In this episode, Brent chats with Katie Brennan, National Sales Director at CarelonRx, about making pharmacy benefits more accessible, consistent, and member-friendly. Katie spotlights Carelon new advanced home delivery model, which brings the pharmacy counter—and the pharmacist—into the member’s home. With fewer retail pharmacies offering extended hours and many patients lacking reliable transportation, CarelonRx is…
Inclusive Care
Sammy Gonzalez, Regional Vice President at Elevance Health, joins Brent for a deeply personal and impactful conversation on health equity and inclusive care. Sammy shares a powerful story of medical misdiagnosis tied to cultural assumptions, underscoring how bias—even unintentional—can hinder care quality. He highlights Elevance’s work to improve diversity in provider networks, enhance cultural competency,…