Deep Dive into Innovations in Luxury Retail

As the landscape of luxury retail is rapidly evolving, a fresh perspective and innovations in luxury retail comes to the forefront from Lauren Barrie, the Group Head of Luxury Retail at Frasers Group. In a world still recovering from the effects of the pandemic, this topic is more timely than ever as we explore how luxury retailers are innovating and adapting. One noteworthy statistic: one in three customers that shop with Flannels, a division of Frasers Group, are experiencing luxury for the first time.

What does the future of luxury retail look like, what are the current innovations in luxury retail, and how is it changing to accommodate both traditional and new consumers?

In this episode of Retail Refined, host Melissa Gonzalez is joined by Lauren Barrie, Group Head of Luxury Retail at Frasers Group. They delve into the current state of luxury retail, including Frasers Group’s expansion plans, the innovative in-store experiences they’re offering, and the strategies they employ to cater to different types of luxury consumers.

Gonzalez and Barrie also discuss…

● Frasers Group, started with a £10,000 loan, is now a FTSE 100 company with over 900 stores across 30 countries, offering a mix of sports, premium, and luxury products.

● They are strategically situating their luxury stores (like Flannels) in towns and cities that previously lacked access to luxury, thus tapping into an underserved market.

● Lauren discusses their experiential retail plans, which include bringing in new categories and services, from the world’s first beauty changing rooms to introducing a world-class fitness studio.

Lauren Barrie is the Group Head of Luxury Retail at Frasers Group. She leads the luxury sector of the business, overseeing renowned brands like Flannels, Amara Home, and 18 Montrose. Barrie’s expertise has been integral in navigating the luxury retail segment in an ever-changing market.

Follow us on social media for the latest updates in B2B!

Image

Latest

Sarah Dawn talks PayPal Business
Transform Your Payment Processes with PayPal Business Tools
June 23, 2025

Tired of complicated payment systems? Discover how PayPal is simplifying invoicing and payment experiences for small business owners like Sarah Dawn of Swell Little Donuts. See how innovation meets reliability with PayPal’s tailored solutions. Why PayPal Matters Now In an era where seamless transactions can make or break a business, PayPal offers accessible…

Read More
leadership resilience
Rewriting the Odds: Leadership Resilience at the Heart of Norberto Orellana’s Rise
June 23, 2025

Economic mobility is often portrayed as a straight climb. In reality, it’s shaped by adversity, identity, and access to opportunity. As research from the University of Michigan notes, mobility requires not only income, education, and employment, but also more intangible resources such as social inclusion and power—the ability to make choices and exert influence….

Read More
revenue growth strategy
Aligning People, Process, and Innovation Creates a Revenue Growth Strategy Built for Long-Term Impact—Not Just Quick Wins in High Trust Industries
June 20, 2025

Law enforcement agencies are under growing pressure to investigate faster, operate smarter, and serve increasingly complex communities. Yet many still rely on legacy systems that slow progress. Private sector partners are stepping in, offering tools that bridge this divide using a focused revenue growth strategy that balances speed, trust, and long-term impact. A recent…

Read More
human-centered
How Human-Centered Design Led to a Startup Accelerator for Education: A Conversation with Transcend Network’s Co-founder Michael Narea
June 20, 2025

The convergence of human-centered design and education innovation is reshaping how edtech ventures emerge and scale. As AI enables hyper-efficiency and bootstrapped entrepreneurship becomes more viable, the real differentiator is empathy—founders who listen deeply to users before building solutions. A McKinsey study of 300 public companies found that design-led organizations significantly outperformed their peers, with…

Read More