The retail landscape has changed a great deal over the last decade. New concepts have emerged, like creating frictionless experiences for consumers and buy online, pick up in store.

However, these new concepts and ideas have birthed challenges for multi-unit residential facilities and retail establishments. How can these businesses cope with the rising number of packages that need to be collected by shoppers in a way that fosters a positive customer experience?

On this episode of the MarketScale Retail podcast, host Tyler Kern was joined by Ned Hill, CEO of Position Imaging, to discuss how leveraging AI creates powerful solutions for retail and multi-unit residential facilities.

“With the onslaught of online sales, people needed to change, and they needed to do it with new technology, because the old ways weren’t working,” Hill said.

Position Imaging’s solution for residential facilities is called Smart Package Room, and it utilizes “AI, computer vision, light, laser and audio guidance to transform fulfillment and enable an intuitive, secure, frictionless self-service customer experience.”

Likewise, their iPickup solution for retail employs the same technologies, allowing staff the freedom to help guests in other ways to amplify their shopping experience.

Hill said that reduced transaction times for BOPIS (buy online, pick up in store) purchases is a strong indicator of return business for retailers. The elimination of friction points also provides for a positive customer experience.

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